Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Assistant to Foundation CEO / Office Coordinator

  • 2008 - Present

  Provide full range of administrative support to the CEO of Baptist Health Foundation. Primary responsibilities include acting as Foundation Board member liaison and office coordinator. Provide full range of administrative support to the CEO of Baptist Health Foundation. Primary responsibilities include acting as Foundation Board member liaison and office coordinator.



Newell Design, Inc.

• Coral Gables, Florida

• Office Manager

  • 2007 - 2008

  Responsible for all operational aspects of the office, including developing new projects and maintaining close working relationships with clients and vendors. Customized and streamlined invoicing and inventory systems, increasing office efficiency. QuickBooks was used to maintain vendors and client base. Responsible for all operational aspects of the office, including developing new projects and maintaining close working relationships with clients and vendors. Customized and streamlined invoicing and inventory systems, increasing office efficiency. QuickBooks was used to maintain vendors and client base.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Learning Specialist, Administration

  • 2000 - 2007

  Ensured timely and consistent implementation of all training products. Developed and coordinated processes to maximize representative attendance. Established and implemented quality control and valuation measures to track training effectiveness. Managed reports and corporate information pertinent to training. Acting point of contact for Expense Reporting, Learning Management System, e-learning and various local and system-wide initiatives. While in this position developed innovative training methods resulting in a 10% cost savings system-wide. Show less

• Coordinator, Call Center Operations

  • 1994 - 2000

  Monitored local call center telephone and off-phone activity while maximizing resources by analyzing and evaluating trends within work areas. As liaison between Central Network and local office management team responsible in coordinating and making recommendations for necessary staffing or call routing changes. Initiated various process improvements while in this position.

• Coordinator, Customer Service Desk

  • 1991 - 1994

  Provided assistance with Delta policies and handled complaint resolution for front-line representatives, Corporate Customer Care, Delta leadership team and external customers about Delta or Delta personnel.

• Office Coordinator Assistant

  • 1990 - 1991

  Assisted on-call leadership team as a liaison between front-line representatives and upper management by providing administrative duties required of the local reservation office.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Programs Analyst

  • 1981 - 1989

  Planned and developed programming for the Delta Air Lines computer system, while meeting critical project deadlines.

• Sales & Service Representative

  • 1979 - 1981

  Handled all facets of work associated with incoming passenger calls in an efficient, courteous and accurate manner with the purpose of booking air space