Experience

Bleko Chemicals

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Commercieel medewerkster binnendienst

  • Aug 2022 - Present



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Senior Sales Support Specialist

  • May 2022 - Aug 2022

• Sales Support Specialist

  • May 2021 - Apr 2022



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Team Coordinator France & Benelux

  • Nov 2020 - Apr 2021

  - Create reporting for Team Manager- Monitoring live data - Assuring that SLAs are met - Case allocation - Taking ownership of regional SLAs (Assuring the completion of e-mails within SLA and responses in chat accordingly)- Performance monitoring and proposal of improvement plans- Ensuring the efficient and solid handling of queries according to required Service Level- Ambassador of commitment, positive attitude and proactiveness- Operational 121 with team members- Quality Assurance- Operational role as a key user and team player to support direct reports

• Junior Consumer Specialist France & Benelux

  • Mar 2020 - Oct 2020

  - Assisting the consumers and stores with the greatest pleasure and professionalism via email, phone and chat. - In order to assist using programs like SAP, service point, CRM, Hybris and many more. - Supporting newcomers with daily tasks - Creating quality checks for the team in order to have the best results for the team and the consumers. - Working closely together with second level teams

• Junior Consumer Service Specialist UK

  • Aug 2019 - Feb 2020

  - Assisting the consumers and stores with the greatest pleasure and professionalism via email, phone and chat.- In order to assist properly, using SAP, service point, CRM, Hybris and many more. - Working closely together with second level teams



Expovorm International

• Netherlands
• Events Services
• 1 - 100 Employee

• Stand Construction Builder

  • Apr 2012 - May 2019

  - Reading blueprints - Preparing materials as painting and repairing wooden parts - Preparing material such as small parts and aluminum contruction - Building the booths on places all over Europe - Solution seeking - Knowledge of materials and machinery - Contact with clients - Team worker - Being very, very flexible. Things changing minute by minute. - Stress resistant. High pressure on the workfloor and fast deadlines. - Being in physical top condition is needed because of the long days and heavy lifting and carrying. - Transporting materials in a safe way. - Supervising interns and being the contact person for school.