Marina Gu
Sr. Director, Customer Experience at Eightfold- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Russian Professional working proficiency
Topline Score
Bio
Gyan Raunak
Marina is one of those professionals who is able to understand, relate and articulate technical problem definitions and relate them to the underlying business drivers thus enabling long term stakeholder relationships at all levels. She shows immense commitment, passion and focus which always ensures that the client objectives are met. I started working with Marina from 2018 and she is a great person to work with. She has strong communication skills and good clarity of thoughts, and even further more clarity on how to go about executing them. She is a valuable asset to any organization she works for as she is able to manage and guide her juniors effectively which only simplifies the approach to issue resolution, team bonding and client relationship.
Jayne Peressini
Marina is one of the best client services, account management, customer success people I have ever worked with. Her background in consulting shines through in her work as she consulted my team and me from big to small issues. I entrusted Marina with providing her guidance on multi-million dollar decisions that my team had to make. We never once questioned her opinion and in a market as dynamic as Programmatic - having someone like that as a resource proved to be extremely valuable to us as a business.
Gyan Raunak
Marina is one of those professionals who is able to understand, relate and articulate technical problem definitions and relate them to the underlying business drivers thus enabling long term stakeholder relationships at all levels. She shows immense commitment, passion and focus which always ensures that the client objectives are met. I started working with Marina from 2018 and she is a great person to work with. She has strong communication skills and good clarity of thoughts, and even further more clarity on how to go about executing them. She is a valuable asset to any organization she works for as she is able to manage and guide her juniors effectively which only simplifies the approach to issue resolution, team bonding and client relationship.
Jayne Peressini
Marina is one of the best client services, account management, customer success people I have ever worked with. Her background in consulting shines through in her work as she consulted my team and me from big to small issues. I entrusted Marina with providing her guidance on multi-million dollar decisions that my team had to make. We never once questioned her opinion and in a market as dynamic as Programmatic - having someone like that as a resource proved to be extremely valuable to us as a business.
Gyan Raunak
Marina is one of those professionals who is able to understand, relate and articulate technical problem definitions and relate them to the underlying business drivers thus enabling long term stakeholder relationships at all levels. She shows immense commitment, passion and focus which always ensures that the client objectives are met. I started working with Marina from 2018 and she is a great person to work with. She has strong communication skills and good clarity of thoughts, and even further more clarity on how to go about executing them. She is a valuable asset to any organization she works for as she is able to manage and guide her juniors effectively which only simplifies the approach to issue resolution, team bonding and client relationship.
Jayne Peressini
Marina is one of the best client services, account management, customer success people I have ever worked with. Her background in consulting shines through in her work as she consulted my team and me from big to small issues. I entrusted Marina with providing her guidance on multi-million dollar decisions that my team had to make. We never once questioned her opinion and in a market as dynamic as Programmatic - having someone like that as a resource proved to be extremely valuable to us as a business.
Gyan Raunak
Marina is one of those professionals who is able to understand, relate and articulate technical problem definitions and relate them to the underlying business drivers thus enabling long term stakeholder relationships at all levels. She shows immense commitment, passion and focus which always ensures that the client objectives are met. I started working with Marina from 2018 and she is a great person to work with. She has strong communication skills and good clarity of thoughts, and even further more clarity on how to go about executing them. She is a valuable asset to any organization she works for as she is able to manage and guide her juniors effectively which only simplifies the approach to issue resolution, team bonding and client relationship.
Jayne Peressini
Marina is one of the best client services, account management, customer success people I have ever worked with. Her background in consulting shines through in her work as she consulted my team and me from big to small issues. I entrusted Marina with providing her guidance on multi-million dollar decisions that my team had to make. We never once questioned her opinion and in a market as dynamic as Programmatic - having someone like that as a resource proved to be extremely valuable to us as a business.
Experience
-
Eightfold
-
United States
-
Software Development
-
400 - 500 Employee
-
Sr. Director, Customer Experience
-
Aug 2023 - Present
-
-
Director, Customer Success
-
Feb 2023 - Jul 2023
-
-
Head of Customer Strategy & Operations
-
Oct 2021 - Jan 2023
-
-
-
Rippling
-
United States
-
Software Development
-
700 & Above Employee
-
Head of Customer Enablement
-
Jul 2020 - Jul 2021
-
-
-
PubMatic
-
United States
-
Internet Publishing
-
700 & Above Employee
-
Sr. Director, Customer Success Operations
-
May 2017 - Jul 2020
Nasdaq: PUBMLed Customer Success operations and professional services. Functional teams include Customer Success Operations, Solutions Engineering, and Technical Support / Escalations. Across a team of over 50, this group covers a mix of North America and Global support.
-
-
Director, Customer Success
-
Dec 2015 - May 2017
Led West Coast Customer Success Management team. Responsible for hiring/training CSMs and growing customer revenue.
-
-
Global Strategy & Operations Manager
-
Jan 2014 - Nov 2015
-
-
-
Bain & Company
-
United States
-
Business Consulting and Services
-
700 & Above Employee
-
Senior Associate Consultant
-
Sep 2011 - Jan 2014
-
-
Education
-
Brown University
B.A., Economics, Slavic Studies -
The Lawrenceville School
Community
