Experience

Pinnacle People

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Business Support Officer

  • Apr 2014 - Present

  Managing and processing of customer bookings for the Mandatory Work program offered by the DWP and Job Centre Plus. Processing and filing of paperwork Dealing with inbound queries via telephone Inducting customers into their work progam Managing and processing of customer bookings for the Mandatory Work program offered by the DWP and Job Centre Plus. Processing and filing of paperwork Dealing with inbound queries via telephone Inducting customers into their work progam



The Access Group

• United Kingdom
• Software Development
• 700 & Above Employee

• Regional Customer Services Manager

  • Apr 2012 - Apr 2014

  Working within the Customer Services Department my main duties include: - Manage customer issues through to resolution - These include Project and Service compaints Collate, review and follow up on results from Customer Survey's Process Contract name change requests and Contract cancellations Manage the User Forum Working within the Customer Services Department my main duties include: - Manage customer issues through to resolution - These include Project and Service compaints Collate, review and follow up on results from Customer Survey's Process Contract name change requests and Contract cancellations Manage the User Forum



dhc (David Howard Consulting Ltd)

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support Manager

  • Mar 2003 - Apr 2012

  I started as a Support Engineer and progressed to running the Support Department managing a team of 4 people. My duties included: - Overseeing the logging and resolution of Support calls - Ensuring they are dealt with in our service levels, dealing with Escalations People Management Monthly reporting on Call levels, analysing and report findings to the Directors I started as a Support Engineer and progressed to running the Support Department managing a team of 4 people. My duties included: - Overseeing the logging and resolution of Support calls - Ensuring they are dealt with in our service levels, dealing with Escalations People Management Monthly reporting on Call levels, analysing and report findings to the Directors



Fidessa

• United Kingdom
• Software Development
• 400 - 500 Employee

• 1st Line Helpdesk

  • Mar 1999 - Apr 2003

  After starting as an office Junior I progressed to work on our internal IT helpdesk After starting as an office Junior I progressed to work on our internal IT helpdesk