Marina Duben
Customer Support Agent at Heroes of Support- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Minsk, Minsk, Belarus, BY
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Bio
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Credentials
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Creating Positive Conversations with Challenging Customers
LinkedInMar, 2022- Sep, 2024 -
De-Escalating Conversations for Customer Service
LinkedInMar, 2022- Sep, 2024 -
Serving Customers Using Social Media
LinkedInMar, 2022- Sep, 2024 -
Building Rapport with Customers
LinkedInFeb, 2022- Sep, 2024 -
Customer Service Foundations
LinkedInFeb, 2022- Sep, 2024 -
Customer Service: Call Control Strategies
LinkedInFeb, 2022- Sep, 2024 -
Customer Service: Handling Abusive Customers
LinkedInFeb, 2022- Sep, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb, 2022- Sep, 2024
Experience
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Heroes of Support
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Bulgaria
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IT System Training and Support
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1 - 100 Employee
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Customer Support Agent
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Jul 2023 - Present
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RedTrack.io
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Lithuania
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Advertising Services
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1 - 100 Employee
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Customer Support Specialist
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Aug 2022 - Nov 2022
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Dream Support
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Poland
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Support Agent
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May 2018 - Jul 2022
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Freelance Translator
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Nov 2014 - Nov 2020
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Предприниматель
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Translation Specialist
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May 2015 - May 2019
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Translation Specialist
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Jan 2014 - Jun 2014
International Cooperation Department; Erasmus + Programme International Cooperation Department; Erasmus + Programme
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Education
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2008 - 2013
Minsk State Linguistic University
Community
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