Marina Dimitrova
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Bio
Experience
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Bg Marketing 2010
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Advertising Services
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1 - 100 Employee
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Jun 2013 - Present
· Resolving customer complaints and finding the best way to take care of their problems· Problem solving for clients following damages occurred during the service or similar, including sorting out of Insurance claims· Initiall and follow up staff training and supervision· In charge of staff schedule and shifts· Overview of company’s income and expenses and keeping track of payments· Credit control for overdue payments· Professional communication with clients via phone, email, online chat· Determining client’s needs and offering optimal company service Show less
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Oct 2011 - Jun 2013
· Professional communication with clients via phone, email, online chat· Determining client’s needs and offering optimal company service· Collection of payments after service completion· Responsible of removal teams schedule and contact with clients in cases of delays
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Veny style
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Plovd
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Export Manager
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May 2007 - Apr 2009
· Acquiring clients abroad · Order processing · Visitor greeting · Inventory control for company stores · Acquiring clients abroad · Order processing · Visitor greeting · Inventory control for company stores
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Technical Secretary/Export trade agent
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Mar 2005 - Dec 2006
· Acquiring clients abroad · Visitor greeting · Translation from and to English and French (contracts, letters, bank documents, instruction manuals) including simultaneous translation during meetings · Arranging travel and accommodation · Processing inquiries and orders · Screening incoming calls · Acquiring clients abroad · Visitor greeting · Translation from and to English and French (contracts, letters, bank documents, instruction manuals) including simultaneous translation during meetings · Arranging travel and accommodation · Processing inquiries and orders · Screening incoming calls
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Rico ltd.
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Plovdiv
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Secretary
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Nov 2004 - Feb 2005
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Dekam ltd.
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Plovdiv
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Computer Operator
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Apr 2001 - Sep 2004
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Education
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Plovdivski universitet 'Paisii Hilendarski'
Bachelor's degree, Marketing