Experience

Excite Hotels
• Netherlands
• Hospitality
• 1 - 100 Employee
• Hotel Manager

  • Nov 2022 - Present


IFHG

• Netherlands
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Dec 2021 - Nov 2022

  At IFHG we provide revenue management 'on demand' for any type of hotel in city center locations such as The Hague, Amsterdam, Rotterdam, Utrecht, Maastricht, Antwerp, etc. As a Revenue Manager I aim to optimize revenue vs occupancy for a portfolio of hotels. I am responsible for the general pricing strategy, distribution, promotions, revenue forecast and management reporting. At IFHG we provide revenue management 'on demand' for any type of hotel in city center locations such as The Hague, Amsterdam, Rotterdam, Utrecht, Maastricht, Antwerp, etc. As a Revenue Manager I aim to optimize revenue vs occupancy for a portfolio of hotels. I am responsible for the general pricing strategy, distribution, promotions, revenue forecast and management reporting.



Hotel Staybridge Suites The Hague - Parliament

• Netherlands
• Hospitality
• 1 - 100 Employee

• Senior Reservations Agent

  • Nov 2018 - Nov 2021

  IHG’s global upscale extended stay brand Franchise owned by Borealis Hotel Group, managed by Interstate Hotels & Resorts Opened in November 2018, first Staybridge Suites in Continental Europe Responsible for all reservation related activities for short- and long-stay reservations, groups, meetings and events. Staybridge Suites The Hague - Parliament is located in the city center, opposite the Parliament and its beautiful Hofvijver. The hotel offers 101 comfortable suites with a fully equipped kitchen, a complimentary breakfast buffet and complimentary coffee and tea all day. During the midweek “Social” guests can enjoy drinks and snacks and have the chance to meet their neighbours. Show less



TUI Nederland

• Netherlands
• Travel Arrangements
• 1 - 100 Employee

• Yield Employee Seat Only

  • Nov 2016 - Oct 2018

  Analyze booking and market developments to determine the pricing of individual flight tickets while optimizing occupancy and margin, monitor availability through various booking channels, supervision of trainees. Analyze booking and market developments to determine the pricing of individual flight tickets while optimizing occupancy and margin, monitor availability through various booking channels, supervision of trainees.



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• International Concierge

  • Nov 2015 - May 2016

  Provide premium level of service, complaint handling, first response for (medical) emergencies, translation of any printed material for guests from English to Dutch. Provide premium level of service, complaint handling, first response for (medical) emergencies, translation of any printed material for guests from English to Dutch.



Hotel b¨o

• Revenue Manager and Group & Events Executive

  • Sep 2014 - Aug 2015

  Hotel b¨o is a luxury boutique hotel of 22 hotel rooms in the state Chiapas in Mexico. It is an independent hotel owned by locals and designed by Muro Rojo from Mexico City. My responsibility as a Revenue Manager was to optimize revenue and profit, forecast demand to determine the hotel's price strategies, manage the hotel's webpage (by BookingSuite), distribution channels, and foster online reputation. Furthermore I created contracts and organized and coordinated groups & events. For being part of the management team I participated in weekly meetings and duty shifts for which I supervised operational activities and solved problems where needed. Show less



AmigoAmigo BV

• Promotiemedewerker

  • Aug 2014 - Sep 2014

  Acquiring new subscribers for daily online promotion by email of AmigoAmigo, an online website offering discounts for Dutch students. Acquiring new subscribers for daily online promotion by email of AmigoAmigo, an online website offering discounts for Dutch students.



La Place Restaurants

• Netherlands
• Restaurants
• 400 - 500 Employee

• Bartender Heineken bar at Hockey World Cup 2014

  • May 2014 - Jun 2014

  Providing prompt and quality service, handling payments by MyOrder Cashless Providing prompt and quality service, handling payments by MyOrder Cashless

• Recepcionist

  • Nov 2013 - Mar 2014

  Provide personalised service, telephone handling, deal with complaints, reservations Provide personalised service, telephone handling, deal with complaints, reservations



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Reservations Agent (seasonal)

  • Jul 2013 - Oct 2013

  Individual and leisure group reservations, assist in revenue management

• Management Traineeship Revenue and Reservations

  • Sep 2012 - Jun 2013

  Ensure correct rate positioning, forecasting, review Hotel data, analyse competitor and market information, reservations, ‘Yes I Can’ service attitude



Hampshire Hospitality

• United Kingdom
• Recreational Facilities

• Employee F&B

  • Apr 2012 - Jul 2012

  Serving, hostess, menu explanation, responsible for own set of tables and groups Serving, hostess, menu explanation, responsible for own set of tables and groups

• Internship Front Office

  • Jun 2011 - Nov 2011

  Provide quality service, check-in and out procedures, promote subscription for memberships, VIP standards, administrative routines, telephone skills, night-shifts, cross-training in Revenue Management and CRM, ‘Yes I Can’ service attitude Provide quality service, check-in and out procedures, promote subscription for memberships, VIP standards, administrative routines, telephone skills, night-shifts, cross-training in Revenue Management and CRM, ‘Yes I Can’ service attitude



Van der Valk hotels

• Hospitality

• Employee F&B

  • Apr 2008 - Mar 2011

  Serving, responsibility for own set of tables and groups Serving, responsibility for own set of tables and groups



Steigenberger Kurhaus Hotel (now Grand Hotel Amrâth Kurhaus)

• Trainee all-around F&B

  • Jan 2010 - Jan 2010

  Serving, mise en place, menu explanation, events, cleaning Serving, mise en place, menu explanation, events, cleaning