Experience

Villa Medicea di Lilliano Wine Estate

• Italy
• Travel Arrangements
• 1 - 100 Employee

• • Nov 2019 - Present

• • Apr 2019 - Nov 2019



Carmelo Resort & Spa, the Unbound Collection by Hyatt

• Senior Sales Account Executive

  • Feb 2016 - Nov 2019

  Maximizing the profitability of the hotel by providing outstanding quality of service to guests. Maintaining hotel relationships with key accounts and acquiring and developing new ones. Observing the market and identifying trends. Creating hotel awareness through marketing campaigns and providing sales proposals for clients. Sales Calls trips to Brazil. Maximizing the profitability of the hotel by providing outstanding quality of service to guests. Maintaining hotel relationships with key accounts and acquiring and developing new ones. Observing the market and identifying trends. Creating hotel awareness through marketing campaigns and providing sales proposals for clients. Sales Calls trips to Brazil.



Los Cauquenes Resort + Spa + Experiences

• Argentina
• Hospitality
• 1 - 100 Employee

• Senior Sales Account Executive

  • Jun 2015 - Feb 2016

  Encourage sales by approaching potential customers in the Tour & Travel and Corporate segment, with the aim of winning new businesses, and maintaining good relationships with existing clients, gaining repeat business wherever possible. Prepare proposals and presentations. Manage customer inquiries and addressing problems. Groups´ Coordination Encourage sales by approaching potential customers in the Tour & Travel and Corporate segment, with the aim of winning new businesses, and maintaining good relationships with existing clients, gaining repeat business wherever possible. Prepare proposals and presentations. Manage customer inquiries and addressing problems. Groups´ Coordination



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• • Oct 2013 - Jun 2015

  Answering phone calls. Maintaining spa appointment calendar, organizing massage therapists and scheduling treatment appointments. Receiving and assisting clients and escorting them to correct destinations; offices, rooms or meeting rooms. Handling general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints.

• • Nov 2012 - Sep 2013

  Handling and directing incoming calls, routing these to the correct individual or department within the business, or send to a message system, such as voicemail, if required. Taking and distributing messages for guests, providing information on guest services, and answering inquires.



Amadeus America

• Customer Care Representative

  • Apr 2012 - Nov 2012

  Serving as Amadeus customers’ first point of contact by telephone. Handling high volume of customer service requests and incidents. Relaying requests/problems to 2nd/3rd level support when first contact resolution is not achieved. Logging all cases and assuring correct and comprehensive data to allow report analysis. Quickly understanding of customer needs and impact. Serving as Amadeus customers’ first point of contact by telephone. Handling high volume of customer service requests and incidents. Relaying requests/problems to 2nd/3rd level support when first contact resolution is not achieved. Logging all cases and assuring correct and comprehensive data to allow report analysis. Quickly understanding of customer needs and impact.

• Concierge Trainee

  • Jan 2012 - Mar 2012


Aguapé Lodge - Iberá Wetlands

• Reservations Agent

  • Jan 2011 - Dec 2011

  Fulfilling reservation requests by determining the rooms available to meet customer desires. Verifying customer information and payment options, assigning rooms and responding to customers with confirmation emails. Fulfilling reservation requests by determining the rooms available to meet customer desires. Verifying customer information and payment options, assigning rooms and responding to customers with confirmation emails.