Experience

ch-aviation

• Switzerland
• Airlines and Aviation
• 1 - 100 Employee

• • Sep 2021 - Present

• • Jul 2020 - Sep 2021



Event Masters Llc (ticketshop.hr)

• Croatia

• Account Manager

  • May 2018 - Jul 2020

  - planning project resources, assembling and leading project team on mass music events such as Ultra Europe Music Festival, Exit Festival, Sea Star Festival etc. - serving as the lead point of contact for all customer account management matters - ensured the timely and successful delivery of our solutions according to customer needs and objectives - planning project resources, assembling and leading project team on mass music events such as Ultra Europe Music Festival, Exit Festival, Sea Star Festival etc. - serving as the lead point of contact for all customer account management matters - ensured the timely and successful delivery of our solutions according to customer needs and objectives



Amsterdam Marriott Hotel

• Netherlands
• Hospitality
• 1 - 100 Employee

• Guest Relations Intern

  • Sep 2017 - Feb 2018

  During this internship I was responsible for VIP arrivals of the day, personally welcoming them and guided to room. Hosting M Club Lounge for Marriott members during operational hours as well as lobby during peak hours were parts of my daily tasks. Moreover, responding to social media reviews and guest satisfaction survey, participation in daily meetings, handling guest complains, preparing rooms and amenities for VIP's , sending pre arrival mails and various administrative actions were part of this internship. Show less



Valamar Riviera

• Hospitality
• 500 - 600 Employee

• Perfect Experience Creator representative

  • Jun 2017 - Sep 2017

  - managing all activities at​ info&book desk - relations with guests - focuses sales efforts by studying existing and potential volume of tourists - promoting and selling trips, tourist products, events and souvenirs - monitoring, reporting​ and increasing sales results - managing all activities at​ info&book desk - relations with guests - focuses sales efforts by studying existing and potential volume of tourists - promoting and selling trips, tourist products, events and souvenirs - monitoring, reporting​ and increasing sales results



UNILINE

• Croatia
• Travel Arrangements
• 1 - 100 Employee

• Internet sales assistant

  • Jun 2016 - Aug 2016

  Incoming telephone inquiries (Accommodation, Rent-a-Car) -Displaying and demonstrating products, emphasizing salable features -Meeting and exceeding sales goals -Providing support for ongoing customers -Providing information by clarifying customer request; selecting appropriate information; forwarding information; answering question Incoming telephone inquiries (Accommodation, Rent-a-Car) -Displaying and demonstrating products, emphasizing salable features -Meeting and exceeding sales goals -Providing support for ongoing customers -Providing information by clarifying customer request; selecting appropriate information; forwarding information; answering question