Experience

Central Co-op

• United States
• Retail
• 1 - 100 Employee

• Grocery Manager

  • Nov 2020 - Present

• Supervisor

  • Aug 2019 - Nov 2020



Neighborhood Farmers Market Alliance

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Market Manager

  • Mar 2018 - Aug 2019

  Facilitate market day operations including; physical chalking of the market layout on site, setting up SDOT compliant street closures and directional traffic signs to maintain a safe environment. Anticipate and communicate market layout and changes to ensure a smooth operational flow. Provide excellent customer service by assisting and educating clients about their EBT food access program. Risk management assessment in an effort to minimize threats to the market/organization and its employees including incidents, customer and vendor concerns as well as maintaining a safe work environment. Supervise 3-4 market staff and 40-75 market vendors depending on the season. Calculate and collect end of day vendor fees. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Aug 2017 - Feb 2018

  Delivering excellent customer service. Plan for and achieve operational excellence in the stores using; automated labor scheduling, monthly status report, quarterly business review, cash management and inventory management. Challenges and inspires partners to achieve business results and demonstrate effective management principles to create successful store team and environment where partners and customers are valued and inspired. Driving the implementation of company programs by developing action plans and directly motivating and instructing the store team. Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Grocery Team Leader

  • Oct 2016 - Aug 2017

  Responsible for all aspects of daily operations of a 23+ team member grocery team including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Lead and develop associate team leaders and team members. Set and achieve the highest standards of retail execution. Select, train, develop, mentor, motivate and counsel Team Members to build and sustain high-performance team and minimize turnover. Maximize productivity and efficiency through proper scheduling Show less

• Customer Service Supervisor

  • Jan 2016 - Oct 2016

  Managing and supporting cashiers and co-supervisors to create an excellent shopping experience for our customers. Trouble shooting R10 register functions, demonstrating excellent customer service, leading by example, maintaining and improving team moral. Accounting duties including accurately reconciling cash tills, loan tills and preforming safe counts, and bank deposits.

• Customer Service Assistant Team Leader

  • Oct 2014 - Jan 2016

  Leadership of the customer service team including 50+ team members. Responsibilities included; modeling and encouraging exceptional customer service, creating weekly schedules using Kronos, monitoring weekly labor budgets, hiring and implementing team member accountability standards, product/supply ordering. Ensuring a safe work environment along with participating in loss prevention audits, fiscal period inventories and arranging and conducting meetings.

• Customer Service Supervisor

  • May 2013 - Oct 2014

  Trouble shooting register functions for cashiers, creating a floor schedule that meets and exceeds customer needs, demonstrating excellent customer service, adhering to all cash handling policies, accountability and adherence to all regional expectations regarding safety standards including food and sanitation, leading by example, maintaining and improving team moral and finding creative and innovative ways to promote and successfully execute company programs.

• Prepared Foods Team Leader

  • Mar 2011 - May 2013

  Assistant Team Leader duties include managing and leading 50-55 Team Members. Support Team Leader in daily administrative duties including scheduling, ensuring timely breaks, designing and executing department/holiday plans, meet financial requirements and department expectations set by our Store Team Leaders and Regional Management. Other important tasks include; adherence to food and workplace safety standards, maintaining Team Member moral and customer service expectations. Manage open to buy and inventory to increase margin and drive sales. Increase sales through creativity and innovation. Show less