Experience

Pineapple | Virtual Assistant Agency
• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee
• Social Media Manager/BVA

  • Aug 2022 - Present


Sutherland

• Information Services
• 1 - 100 Employee

• Team Leader

  • Jan 2013 - Jul 2022

  Lead, develop and motivate a high-performance team of tech support to resolve technical issues.Coach and mentor Consultants, providing feedback and performance management. Manage attrition, shrinkage, and other critical metrics of the team. Drive the performance of a team of Consultants,meeting and exceeding all KPI targets. Inform leadership on the latest trends of end-usercustomers and provide feedback to Ops Managers. Drive organizational initiatives within the team fromtime to time. Show less

• Subject Matter Expert

  • 2012 - 2013

  Pro-active in developing trust and professional rapport with team members; work as a team-player.

• Technical Support Specialist

  • 2009 - 2012

  Take inbound calls from customers to assist them in resolving their tech concerns. Deliver excellent customer care and create sustainable value for customers