Experience

WASTE TECH SERVICES, INC.
• Utilities
• 1 - 100 Employee
• Director Of Client Operations

  • Jun 2021 - Present


Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Director Global Operations

  • 2016 - 2020

  Managed multiple functional teams with a focus on cost containment and revenue optimization supporting high volume transaction based operations. Responsibilities included vendor/third party strategy, selection, contracting, and KPI management. Drove improvement in employee performance and morale while optimizing workflows and establishing standard communication protocol. Management oversight of 5 direct reports, and 250 indirect, supporting post purchase air transactions. Managed multiple functional teams with a focus on cost containment and revenue optimization supporting high volume transaction based operations. Responsibilities included vendor/third party strategy, selection, contracting, and KPI management. Drove improvement in employee performance and morale while optimizing workflows and establishing standard communication protocol. Management oversight of 5 direct reports, and 250 indirect, supporting post purchase air transactions.



Orbitz Worldwide

• United States
• Internet Publishing
• 200 - 300 Employee

• Senior Director, Global Fulfillment Operations

  • 2006 - 2016

  Responsible for sales transaction processing and cost efficiencies for all Orbitz Worldwide Brands. Managed vendor/third party contracts and service levels to ensure customer satisfaction and cost containment. Continuously drove process improvement strategy for revenue optimization and proactive customer servicing across teams. Responsible for sales transaction processing and cost efficiencies for all Orbitz Worldwide Brands. Managed vendor/third party contracts and service levels to ensure customer satisfaction and cost containment. Continuously drove process improvement strategy for revenue optimization and proactive customer servicing across teams.



Cendant Travel

• United States
• Consumer Services
• 1 - 100 Employee

• Director, Fulfillment Operations

  • 2000 - 2006

  Managed multiple teams providing 24/7 fulfillment services in a call center environment. Responsible for timely and accurate handling of all sales transactions to achieve customer satisfaction. Managed operational efficiencies by partnering with technology for automation solutions. Managed multiple teams providing 24/7 fulfillment services in a call center environment. Responsible for timely and accurate handling of all sales transactions to achieve customer satisfaction. Managed operational efficiencies by partnering with technology for automation solutions.