Experience

iWV (ICONZ-Webvisions)

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Operations Specialist

  • Feb 2021 - Present



SAA Global Education

• Singapore
• Education Administration Programs
• 1 - 100 Employee

• Executive, Academic Support

  • Nov 2019 - Apr 2020

  Responsible for providing support on Academic-related administrative matters as assigned. Compiled of reports for submission yearly and half yearly to Management, Academic & Professional partners. Support on matters and issues regards to Professional partners and students. Work as a team on planning of events such as lecturers & students surveys, graduation ceremony and study trip. Responsible for providing support on Academic-related administrative matters as assigned. Compiled of reports for submission yearly and half yearly to Management, Academic & Professional partners. Support on matters and issues regards to Professional partners and students. Work as a team on planning of events such as lecturers & students surveys, graduation ceremony and study trip.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AP Software Channel Operations - Acquisition Specialist

  • Jan 2013 - Mar 2016

  Managed Business Partner activities, transactions, daily enquiries and issues. Communicate within internal and external stakeholders to provide/gather updated information. Key Achievement • Maintained a satisfaction 95% completion lead time for agreement renewing process, avoided loss of revenue during each quarter end. • Achieved and maintained a 99% accuracy on all kind of business partner agreement generated. • Cultivated excellent long-term relationships with business partners, maintaining ongoing communication and provided solutions to address concerns on sales promotions and programs. • Consistent followed up and tracking business partner’s technical certification to reduce customer support issues. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Asean Asset Management Lead

  • Jul 2011 - Feb 2012

  Managed customer IT assets inventory. Provide an easily tracking and controlled systems for customer hardware and software inventory. Others responsibility included managing the Assets Management team and response to internal and external audit requirement.Key Achievement• Acquired new experiences and knowledges in a different environment. • Implemented a time efficient tracking and uploading of customer hardware and software inventory method in a short time of 8 months.• Motivated and developed team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance. Show less

• AP Software Customer Support Operations

  • Jul 2000 - Jun 2011

  A. Acquisition Lead (Aug 09 ~ Jun 11)Responsible in delivering a completed updated Processes & Programs information, knowledge transfer between IBM CSO, Account, WW/AP Acquisition team and the Acquired companies via meeting and training session. Key Achievement • Within the 1.5 years, 5 acquisitions projects have completed its transition into IBM within WW provided deadline with a satisfaction rating. • Provided support to acquired sales force on IBM programs to achieved quarter/yearend sales target.• Served as a connection between different teams, earning their confidence with reliable follow up and clear communication.B. Customer Fulfillment Professional (Jul 00 ~ Jun 09)Managed the customer fulfillment team, order processing activities, daily enquiries and issues. Generate monthly reports for internal and external stakeholders.Key Achievement • Acquired all different order processing knowledge for each country in Asia Pacific regions.• Promoted to Team Lead in recognized of my efforts and hard work.• Consistently maintained a satisfaction rating of key performance indicator (KPI)• Contributions to improved operations, cost reductions, and overall performance improvements• Ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow up. Show less