Marilyn Khoury
Manager of Outsourced Logistics & Customer Service at Bardwil Industries Inc- Claim this Profile
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Michelle Spence
I have had the pleasure of working with Marilyn for the past 4 years. Marilyn possesses excellent interpersonal skills. She is very persuasive and empathetic to issues. Marilyn is able to handle conflict and pressure, as well as, excellent problem solving skills. Marilyn's ability to manage people with varied backgrounds made her someone to look up to. Marilyn will be an asset to any company.
Daria Christopher
I have worked with Marilyn in the past and fortunate enough to currently be working with her at Bardwil Industries. Simply amazing personality. She started as a representative and very quickly became the go to person for most departments. She made Supervisor last year. It's no wonder...her work ethic is over the top. I am very happy to be on her team and consider her a mentor. Some of her responsibilities include managing major domestic accounts as well as international accounts, she can be counted on by CFO to run complex financial reports on a weekly basis. Not to mention fielding questions and issues all day and handling them through to resolution. Detail oreinted and fearless in everything she does, when Marilyn is confronted with potential hurdles she always rises to the occasion and solves the difficulty with creativity. She keeps her team motivated and inspired. She is most assuredly an asset to any company.
Michelle Spence
I have had the pleasure of working with Marilyn for the past 4 years. Marilyn possesses excellent interpersonal skills. She is very persuasive and empathetic to issues. Marilyn is able to handle conflict and pressure, as well as, excellent problem solving skills. Marilyn's ability to manage people with varied backgrounds made her someone to look up to. Marilyn will be an asset to any company.
Daria Christopher
I have worked with Marilyn in the past and fortunate enough to currently be working with her at Bardwil Industries. Simply amazing personality. She started as a representative and very quickly became the go to person for most departments. She made Supervisor last year. It's no wonder...her work ethic is over the top. I am very happy to be on her team and consider her a mentor. Some of her responsibilities include managing major domestic accounts as well as international accounts, she can be counted on by CFO to run complex financial reports on a weekly basis. Not to mention fielding questions and issues all day and handling them through to resolution. Detail oreinted and fearless in everything she does, when Marilyn is confronted with potential hurdles she always rises to the occasion and solves the difficulty with creativity. She keeps her team motivated and inspired. She is most assuredly an asset to any company.
Michelle Spence
I have had the pleasure of working with Marilyn for the past 4 years. Marilyn possesses excellent interpersonal skills. She is very persuasive and empathetic to issues. Marilyn is able to handle conflict and pressure, as well as, excellent problem solving skills. Marilyn's ability to manage people with varied backgrounds made her someone to look up to. Marilyn will be an asset to any company.
Daria Christopher
I have worked with Marilyn in the past and fortunate enough to currently be working with her at Bardwil Industries. Simply amazing personality. She started as a representative and very quickly became the go to person for most departments. She made Supervisor last year. It's no wonder...her work ethic is over the top. I am very happy to be on her team and consider her a mentor. Some of her responsibilities include managing major domestic accounts as well as international accounts, she can be counted on by CFO to run complex financial reports on a weekly basis. Not to mention fielding questions and issues all day and handling them through to resolution. Detail oreinted and fearless in everything she does, when Marilyn is confronted with potential hurdles she always rises to the occasion and solves the difficulty with creativity. She keeps her team motivated and inspired. She is most assuredly an asset to any company.
Michelle Spence
I have had the pleasure of working with Marilyn for the past 4 years. Marilyn possesses excellent interpersonal skills. She is very persuasive and empathetic to issues. Marilyn is able to handle conflict and pressure, as well as, excellent problem solving skills. Marilyn's ability to manage people with varied backgrounds made her someone to look up to. Marilyn will be an asset to any company.
Daria Christopher
I have worked with Marilyn in the past and fortunate enough to currently be working with her at Bardwil Industries. Simply amazing personality. She started as a representative and very quickly became the go to person for most departments. She made Supervisor last year. It's no wonder...her work ethic is over the top. I am very happy to be on her team and consider her a mentor. Some of her responsibilities include managing major domestic accounts as well as international accounts, she can be counted on by CFO to run complex financial reports on a weekly basis. Not to mention fielding questions and issues all day and handling them through to resolution. Detail oreinted and fearless in everything she does, when Marilyn is confronted with potential hurdles she always rises to the occasion and solves the difficulty with creativity. She keeps her team motivated and inspired. She is most assuredly an asset to any company.
Experience
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Bardwil Industries Inc
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United States
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Textile Manufacturing
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1 - 100 Employee
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Manager of Outsourced Logistics & Customer Service
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Jan 2019 - Present
Direct all day to day activities (for 3PL and customer service team) Responsible for allocating inventory to customers based on order dates and prioritize which orders to fill and transmit to 3PL for processing Create, input and maintain store SKU inventory levels to assure compliance to allocation strategies. Refer to account packing procedures to ensure the orders are processed properly Liaise with the 3PL to ensure customer orders are filled and completed in a timely manner Insure 3PL has proper processing, packing, routing and shipping procedures for all current customers Assist and familiarize the 3PL to our accounts, policies and procedures. Serve as the primary escalation point for issue resolution for multiple areas of the business including 3PL management, order processing, client resolution, product supply Provide employee training and development to ensure maximum job performance Possess and maintain a good working knowledge of our products and accounts nuances Interact with multiple departments to sustain a collective and flowing work relationship Show less
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Customer Service Manager
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Jan 2007 - Dec 2018
Supervise and assist Customer Service Department with any issues or question. Maintain and control all orders handled through Electronic Data Interchange System (EDI). Responsible for prioritizing, keying and processing orders daily. Verify purchase order data such as ship dates, UPC codes, prices, sizes, distribution center information and store numbers Work with allocation/production to track receipt of merchandise, for extensions of orders, oversold and cancelled styles. Work with Imports Department to obtain ship dates of merchandise for orders and to assure the merchandise will arrive within ship dates Daily communication with sales force and sales assistants advising of shipping, availability of merchandise and status of orders. Responsible for setting up cross reference numbers for certain customers/orders Run weekly open order reports and commission reports Review routing guides for my accounts on a weekly basis Assure that all account information (address, ship via, terms, priority codes) are up to date based on routing guide information Process internet orders, maintain B2C website on a daily basis to insure orders are being processed and shipped on time. Following up with shipping department to confirm customer orders are leaving on time Compile weekly sales numbers for management Assist with Allocations when needed. . Show less
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Insurance Billing Representative
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Dec 2004 - Dec 2006
Process insurance claims through all major insurance companies Troubleshoot any issues for pending claims Follow up as needed with the carriers to insure proper payment of claims Process weekly progress reports for management Process insurance claims through all major insurance companies Troubleshoot any issues for pending claims Follow up as needed with the carriers to insure proper payment of claims Process weekly progress reports for management
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Operations Manager
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Apr 1998 - Oct 2004
Responsible for 9 retail store operations Accounts Payable/Receivable Daily sales reconciliation and banking reconciliation Payroll and commission prep Process merchandise returns for credit Maintain all computers and in-house point of sale programs Inventory maintenance and control Billing and collections Resolve customer disputes Work one on one with the president, creating sales spreadsheets, reports, and forecasts Responsible for 9 retail store operations Accounts Payable/Receivable Daily sales reconciliation and banking reconciliation Payroll and commission prep Process merchandise returns for credit Maintain all computers and in-house point of sale programs Inventory maintenance and control Billing and collections Resolve customer disputes Work one on one with the president, creating sales spreadsheets, reports, and forecasts
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Office Manager
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Jan 1996 - Feb 1998
Accounts Payable/Receivable Scheduling Inventory and office supply management Merchandise return Customer Billing Pager activations, cancellations, and repair Customer service Resolve customer complaints and troubleshooting Dealer/wholesale support Order fulfillment Payroll New hire screening and training Accounts Payable/Receivable Scheduling Inventory and office supply management Merchandise return Customer Billing Pager activations, cancellations, and repair Customer service Resolve customer complaints and troubleshooting Dealer/wholesale support Order fulfillment Payroll New hire screening and training
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Sales and Dealer Support
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Aug 1994 - Jan 1996
Retail sales Dealer support Pager activation, cancellation, and programming Responsible for 80% of monthly sales Order fulfillment and shipping Retail sales Dealer support Pager activation, cancellation, and programming Responsible for 80% of monthly sales Order fulfillment and shipping
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Customer Services/Dealer
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Aug 1991 - Aug 1994
Telephone customer support Billing Pager programming Dealer support Telephone customer support Billing Pager programming Dealer support
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Community
