Experience

Planworth

• Canada
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2022 - Present

  Designed sales processes from start to end Grew and managed the Customer Success Team Implemented Hubspot CRM within weeks Integrated Jira, Stripe, and Intercom into Hubspot Implemented workflow to retrieve testimonials from current clients Developed customer onboarding process Onboarded, developed and maintained strong relationships with Enterprise customers Reduced response time to customers from 20 minutes to less than one minute Maintained customer base and raised it by 100% Implemented information security processes to maintain SSAE 18 Soc1 Type 2 certification. Provided financial advising and technical support to customers Ensured timely and accurate customer invoicing Customer content creation in the forms of articles, blogs, newsletters and webinars Reduced response time to customers from 20 minutes to less than one minute. Reduced issue open time from one week to one day. Maintained and raised customer base by 100%. Show less



Thrive Health

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Account Executive

  • Sep 2021 - Jul 2022

  Delivered quality requests for proposals on time Won four of eight requests for proposals submitted Closed $100K in new markets Negotiated contracting including a statement of work for clients Documented sales process using Confluence Completed three projects using Jira Detailed deliverables Thrive Health is working with various hospitals across North America to drastically reduce costs associated with intake, assessments, and patient journey outreach. Our digitally-enabled clinical care pathways are reducing up to 83% of time spent pursuing patient insights, reporting 99% intake completion rates, and significantly reducing waitlist times. Show less



ExpensePoint

• Canada
• Financial Services
• 1 - 100 Employee

• Global Sales Director

  • Jan 2020 - Sep 2021

  Negotiated project budgets with clients Developed global partnerships to bring in $200K in new business annually - UAE, Ireland, Australia, South Africa, USA Managed sales team of four to surpass company goal of $300K annually of new business Information Security Project Manager Managed team to maintain certification for PCI, SSAE 18, and GDP GlobalPoint develops the best in class expense management software. ExpensePoint is a customizable expense management software, ensuring that your accounting team receives exactly the information that they need from your employees. The mobile app ensure ease of use for your employees to submit their reports timely. Show less



Medicure

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Pharmaceutical Account Executive

  • May 2018 - Aug 2019

  Promoted both Aggrastat (tirofiban hydrochloride) and Zypitamag (pitavastatin tablets) to primary care providers, interventional cardiologists and endocrinologists Managed accounts worth five million in annual revenue - AdBoard to assist Marketing team develop Marketing Campaigns Promoted both Aggrastat (tirofiban hydrochloride) and Zypitamag (pitavastatin tablets) to primary care providers, interventional cardiologists and endocrinologists Managed accounts worth five million in annual revenue - AdBoard to assist Marketing team develop Marketing Campaigns



ExpensePoint

• Canada
• Financial Services
• 1 - 100 Employee

• Global Sales Manager

  • Sep 2015 - May 2018

  On-boarded team of ten on CRM within a budget of $3,600 Scoped statement of work for clients Initiated and maintain certification for PCI, SSAE 18, and GDP Managed sales team to acquire $300K net new business annually Presented ExpensePoint online to C-Suite GlobalPoint develops the best in class expense management software. ExpensePoint is a customizable expense management software, ensuring that your accounting team receives exactly the information that they need from your employees. The mobile app ensure ease of use for your employees to submit their reports timely. Show less



INTEGRATED Engineering Software

• Canada
• Software Development
• 1 - 100 Employee

• Sales Manager

  • Jun 2015 - Sep 2015

  INTEGRATED Engineering Software develops simulation software for engineers. My role as Sales Manager included: - Following up with leads - Developing sales campaigns to bring in more leads - Cold calling engineers for demos of software - Editing editorial material for Engineering Publications Promoted from Marketing and Sales associate to Sales Manager after two weeks working with INTEGRATED INTEGRATED Engineering Software develops simulation software for engineers. My role as Sales Manager included: - Following up with leads - Developing sales campaigns to bring in more leads - Cold calling engineers for demos of software - Editing editorial material for Engineering Publications Promoted from Marketing and Sales associate to Sales Manager after two weeks working with INTEGRATED



Project Whitecard

• Canada
• Media Production
• 1 - 100 Employee

• Social Media Relations

  • Oct 2014 - May 2015

  Analyzed social media stats Created YouTube Channel with over 24K views Content Creation - Photoshop, After Effects, and Camtasia Google Analytics to increase SEO for Star Rangers Project Whitecard Studios Inc. develops video games. I worked working on a game that is developed in conjunction with NASA. Analyzed social media stats Created YouTube Channel with over 24K views Content Creation - Photoshop, After Effects, and Camtasia Google Analytics to increase SEO for Star Rangers Project Whitecard Studios Inc. develops video games. I worked working on a game that is developed in conjunction with NASA.



The University of Winnipeg

• Canada
• Higher Education
• 700 & Above Employee

• • Sep 2010 - Jun 2014

  Toured students around UniversityWorked at Student ConferencesLeading tours of groups of people from 1 - 50 through the universityAttending public relations events for the university such as WE DAYPresenting to groups of students ( sometimes around 200)Career Services in order to advertise their Career Fair event in January the 16th 2014.

• • Jun 2013 - May 2014

  Research looking at reading development in ChildrenData analysisWriting up ethics proposalsAdministering cognitive testsSufficient with E-prime



The University of Winnipeg

• • Apr 2013 - Apr 2014

  As co-presidentOrganized social and learning events for 100+ studentsMaintained budget for associationAided in research advertisementSocial media managementWebsite design

• • Apr 2012 - Apr 2013

  The University of Winnipeg Psychology Students' Association works hard at creating connections in the psychological community.



Manitoba Association for Resource Recovery Corp.

• 35, 1313 Border Street

• Promotions Assistant

  • May 2013 - Jul 2013

  Arrange our team to function in the most efficient manner Organize event Hand out promotions material Exude enthusiasm, positivity, and energy Arrange our team to function in the most efficient manner Organize event Hand out promotions material Exude enthusiasm, positivity, and energy



Epic Opportunities

• Canada
• Human Resources Services
• 1 - 100 Employee

• Support Staff

  • Sep 2012 - Jul 2013

  Encouraged independence for the people who I supported Trained in NVCI- August 15th, 2013 Administered medication to those supported Required Administrative work such as financial regulation, documentation of events, and organization of medication, events Encouraged independence for the people who I supported Trained in NVCI- August 15th, 2013 Administered medication to those supported Required Administrative work such as financial regulation, documentation of events, and organization of medication, events



Schönes Leben Dortmund

• Dortmund Area, Germany

• Waitress

  • Jun 2011 - Aug 2011

  Served German customers in German Trained in the fine art of proper wine etiquette Served German customers in German Trained in the fine art of proper wine etiquette



QUARKS shoes

• Grant Park Mall

• Sales Associate

  • Jun 2008 - May 2011