Marilyn Armstrong

Senior Provisioning Engineer (SME) for TP&E-Global Technology Optimization at Axcent Networks, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US
Skills

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Credentials

  • Avaya Communication Servers PBX
    -
    Sep, 2006
    - Nov, 2024
  • Nortel Networks Communication Servers PBX
    -
    Aug, 2000
    - Nov, 2024
  • ISO 9001
    -

Experience

  • Axcent Networks
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Senior Provisioning Engineer (SME) for TP&E-Global Technology Optimization
      • Jan 2011 - Present

      Provisioning of Access Services for Wireless Networks through various vendors on the customer’s behalf . This includes Manage Order Entry for data circuits, DS0, DS1, DS3, OC3, OC12 and Ethernet services. Action Service Requests to different telephone companies such as AT&T, Qwest, Bell South, Windstream, Frontier, etc. for circuit installation or de-commission. Liaised between management, account teams, field technicians and other telephone companies on escalations, testing and turn ups. Tracked milestones. Escalate implementation issues and outages. Attend weekly conference calls to discuss project status. Participated in User Acceptance Testing. Clean-up for outstanding circuits still billing but show terminated - Billing resolutions. Show less

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