Experience

Air Canada Vacations

• Canada
• Travel Arrangements
• 300 - 400 Employee

• • Mar 2008 - Present

  • Worked independently and autonomously• Aided the president and VIP’s travel requests• Communicated and maintained relationships with hotel suppliers and media• Provided assistance and customer service to ACV & ACE employees and prize winners• Worked with various departments to complete day-to-day tasks• Ensured the upkeep of all necessary department documentation • Alleviated peak load on the reservations lines when needed• Trained junior Interline agents• Presented companywide information/ PowerPoint sessions Show less

• • Aug 2007 - Mar 2008

  • Answered inbound customer calls while responding to customer needs • Completed bookings while promoting the services and products that ACV offers• Maintained a current and accurate knowledge base of booking procedures and policies



Signature Vacations

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Reservations Agent

  • Aug 2006 - Mar 2007

  • Answered inbound customer and travel agent calls • Assisted customers and travel agents with bookings and modifications • Maintained an accurate knowledgebase of the product line • Answered inbound customer and travel agent calls • Assisted customers and travel agents with bookings and modifications • Maintained an accurate knowledgebase of the product line