Experience

Fivium

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jun 2022 - Present

• • Sep 2019 - Jul 2022

  • Planning, designing and preparing user research activities to support the design, development and continuous improvement of services• Analysing research data and bringing out actionable findings• Communicating user needs to team and to clients• Working with clients from the UK public sector



Metglobal

• Türkiye
• Technology, Information and Internet
• 1 - 100 Employee

• • Jun 2018 - Jun 2019

  • Collecting data by using qualitative and quantitativeresearch methods• Working closely with UX designers, optimisation specialistsand marketing team• Uncovering user behaviours, needs, and motivationsKey Project: Hotelspro B2B Global Online Travel Wholesaler - Redesign- Supported initial discovery by benchmarking and netnography- Map the existing user journeys from pre-booking, booking toafter booking via structured interviews with stakeholders,Account Managers, Product Managers and Customer Supportteams- Collated customer (Travel Agencies) insights via phone usersurveys prior to redesign- Together with UX Designers managed the usability testing ofthe new designs, defining the testing scenarios, setting upprototypes in Invision, coordinating the testing and reportingKey Project: OtelCom B2C Global Online Travel - Checkout Improvement- Defined the script for usability testing of the existingcheckout process- Identified the participant profiles and coordinated thetesting via remote usability tool - TryMyUI.com- Analysed the user videos for behaviour patterns andreported findings to stakeholders Show less

• • Jun 2017 - Jun 2018

  • Content creation for external and internal marketingmaterials such as e-mails and video scripts• Editing and proofreading English translation of functionalUX copy



Yirmibirgram

• Türkiye
• Advertising Services
• 1 - 100 Employee

• Brand Strategist Intern

  • Jun 2016 - Aug 2016

  • Benchmarking and researching trends for creative teams • Contributing creative ideation for initial concepts • Benchmarking and researching trends for creative teams • Contributing creative ideation for initial concepts