Experience

Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• • Jul 2022 - Present

  • Quality controls and improvement assessments• Coordinating follow-up of upcoming and new signed deals in terms of operational readiness and delivery• Cooperate in organizational transformation tracks

• • May 2021 - Sep 2022

  • E2E contract execution • Ensure SLA Adherence • Ensure Operational excellence over the whole contract lifecycle of the customer • Complaints management • Escalation management

• • Jul 2018 - May 2021

  Main responsibilities include:- Maturity assessments on Core IT processes within Worldline Global for Merchant Services- Implementation Operational Excellence strategy within Worldline Global for Merchant Services- Management reporting (Cost reporting, Quality reporting, etc.)

• • May 2016 - Jul 2018

  Main responsibilities include:- International transformation program TEAM for MS organization: A global transformation program focused on achieving greater efficiency by leveraging best-in-class solutions and focusing on systematic integration and industrialization. The program is organized around several domains such as sales efficiency, contract profitability, workforce management, purchase, real estate, etc. Monthly workshops validate the analysis and determine action plans aligned with Worldline's strategic axis of development.- Quality projects, strategic projects and process analyzation on MS global level.- PMO for "Robotics & Automation" program within the Worldline Group.- Risk and Internal Control Coordinator for MS OPS and WL BE.- Young Worldline ambassador. Show less



ADMbelgium

• Belgium
• Think Tanks
• 1 - 100 Employee

• Y-ADM board member

  • Feb 2022 - Present



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Student Job in Seafreight Export Department

  • Nov 2013 - Aug 2014

  - Supporting the Seafreight Reefer Team commercially by prospecting for potential customers, preparing rate offers and quotations, and acknowledgment of all incoming invoices. - Supporting Seafreight Chemicals Export Team with the creation of jobs, booking shipments with carriers, booking inland transport / pre-carriage, invoicing to customers and acknowledgement of incoming invoices. - Supporting Seafreight LCL export team with their manifest and the acknowledgement of incoming invoices. - Supporting the Seafreight Reefer Team commercially by prospecting for potential customers, preparing rate offers and quotations, and acknowledgment of all incoming invoices. - Supporting Seafreight Chemicals Export Team with the creation of jobs, booking shipments with carriers, booking inland transport / pre-carriage, invoicing to customers and acknowledgement of incoming invoices. - Supporting Seafreight LCL export team with their manifest and the acknowledgement of incoming invoices.



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• • Feb 2012 - Sep 2013

  Taking care of the customer from A to Z. Tasks included: invoicing, FSL accounting, month-end closing, arranging import and delivery to customers, follow up on deliveries, etc.

• • Feb 2012 - Jun 2012

  Final bachelor project around two main subjects:- Setting up an outsourcing process to outsource tasks to a shared service center.- Research project about the importation of renewable energy into the Middle East.



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Trainee

  • Sep 2010 - Jan 2011

  Tasks involved: - Document and follow up on outsourced tasks to the Shared Service Center - Outsource day to day tasks to the Shared Service Center - Analyse data - Arrange a full week of activities within the office to collect money for Music For Life Tasks involved: - Document and follow up on outsourced tasks to the Shared Service Center - Outsource day to day tasks to the Shared Service Center - Analyse data - Arrange a full week of activities within the office to collect money for Music For Life