Experience

Oceanic Resources International

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Office Manager / HR Coordinator

  • Mar 2016 - Present

  Management of Info mailbox Arranging consultant's interview appointments with candidates Formatting CV’s, completing and saving psychometrics reports, preparing company service packs Issuing employment contracts Conducting orientation sessions for new staff Providing all employees with HR support and inform them on the policies and procedures Creating and maintaining personnel records for each employee Maintaining holiday approval process and record of all staff Holiday & Absence Ensuring company handbook, employee contracts and health and safety policy comply with current laws, ensure all staff receive copies and acknowledge receipt Organization and administration of appraisals Creating monthly pay slips, pass to Management for approval & payment processing Handling all employee visa processing with DMCC Authority Maintaining record of all employee visa status and renewal dates Maintaining record of company licenses & Insurance policies and ensure directors informed of renewal costs and due date to prevent any lapse whilst ensuring all DMCC requirements are met Weekly and Monthly stats reporting (client ranking, sales charts, commissions, placements) Maintenance and management of in-house CRM system (Vincere) Management of client mailshot process Website content administration Generating client invoices and updating sales charts Follow through as per credit control policy until payment received Updating bank account records for all transactions On-going maintenance of office and equipment (arranging workman for repairs / obtaining quotes) Ordering of stationery and office supplies, sourcing and management of new and existing suppliers Completeing "IT set up” for new starters and removal for leavers IT support - liaise with local IT support (Office 365 and Vincere) as required



Gulf Sotheby's International Realty

• Dubai, United Arab Emirates

• Operations Coordinator

  • Jan 2015 - Feb 2016

  Providing administrative and support services to office staff Receiving, forwarding and coordination of internal Help Desk requests Making records of all internal Help Desk requests Receiving call and email inquiries (sales & leasing inquiries) Forwarding and assigning inquiries to agents Maintaining CRM database by entering customer information Answering all incoming calls to the switchboard in line with company policy Filtering and transferring calls as appropriate; Accurately taking and delivering messages Meeting, greeting and handling of company visitors and clients Receiving and distributing mails and courier packages; Preparing and organizing delivery of courier packages Booking on-site meeting rooms as requested



ITD Consultancy

• Dubai, United Arab Emirates

• Administrator

  • Jul 2014 - Dec 2014

  Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics Organizing work by reading and routing correspondence and collecting information Completing requests by greeting customers, in person or on the telephone; answering or referring inquiries Preparing reports by collecting information Securing information by completing database backups Providing historical reference by utilizing filing and retrieval systems Keeping financial records



Mumz N Babyz

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Customer Care Officer

  • Jan 2013 - Jun 2014

  Dealing with customer inquiries, complaints, product exchanges, returns and providing clarification on company's policies, terms and procedures Coordination of the logistics with the Buying Head for pickup of products customers have ordered from various suppliers Contacting customers to conduct verification process, confirm delivery times and locations and coordinate packaging and timely delivery to customers Tracking the product from the moment customer places an inquiry or order till the order is delivered, ensuring customer satisfaction