Temporary Staffing Services Assistant

• Nov 2022 - Present

Customer support agent in the Operations and Customer Support Department

• Sep 2022 - Nov 2022

receiving inquiries and complaints through the Company's communication channels, in the event that inquiries cannot be resolved directly, forwarding to responsible persons in the Company, administration and cleaning of contact data, testing of platforms exposed to the user (web, web shop, social networks) and proposing improvements, support for online sales (receiving contact, solving queries), starting initiatives to improve the quality of service. receiving inquiries and complaints through the Company's communication channels, in the event that inquiries cannot be resolved directly, forwarding to responsible persons in the Company, administration and cleaning of contact data, testing of platforms exposed to the user (web, web shop, social networks) and proposing improvements, support for online sales (receiving contact, solving queries), starting initiatives to improve the quality of service.

Senior Customer Service Officer

• Oct 2017 - Sep 2022

Processing customer inquiries in order to solve the problem in telephone or in writing, identifying customer needs and taking measures to provide relevant information or solutions to problems, solving simple or complex issues with respect to defined internal guidelines such as initiating escalation procedures, co-ordinate in solving problems with supervising departments (Sales, Procurement, Revision), data entries into computer programs and maintenance of high quality data. Processing customer inquiries in order to solve the problem in telephone or in writing, identifying customer needs and taking measures to provide relevant information or solutions to problems, solving simple or complex issues with respect to defined internal guidelines such as initiating escalation procedures, co-ordinate in solving problems with supervising departments (Sales, Procurement, Revision), data entries into computer programs and maintenance of high quality data.

Operator

• Jul 2016 - Oct 2017

Contacting and counseling debtors regarding their payments, checking whether the payment arrangement is acchieved, registering relevant information about debtor and his behavior during the conversation. Contacting and counseling debtors regarding their payments, checking whether the payment arrangement is acchieved, registering relevant information about debtor and his behavior during the conversation.

Call Center Agent

• Nov 2015 - Jun 2016

Communication with clients on daily basis, negotiation and preparation of a plan for rapid and adequate implementation of debt collection, negotiating with clients about debt collection and the successful closing of the same. Recording and monitoring of enforcement, bankruptcy and liquidation procedures, and settlements related to the debt of the debtor. Communication with clients on daily basis, negotiation and preparation of a plan for rapid and adequate implementation of debt collection, negotiating with clients about debt collection and the successful closing of the same. Recording and monitoring of enforcement, bankruptcy and liquidation procedures, and settlements related to the debt of the debtor.

Associate

• Dec 2013 - May 2015

communication and cooperation with member associations (resolving inquiries, informing members, etc.); monitoring the publication of public tenders and donor/sponsor tenders; assistance in the preparation of project plans and participation in the preparation of content; support in coordinating the implementation of project activities with partners and users and participation in project reporting (narrative and financial); coordination in other programs and activities; logistic and program support in the organization of gatherings/seminars/workshops; coordination of users of rehabilitation activities; support in creating promo material. Show less

Trainee agent

• Aug 2011 - Apr 2013

Contacting and counseling debtors regarding their payments, checking whether the payment arrangement is acchieved, registering relevant information about debtor and his behavior during the conversation. Contacting and counseling debtors regarding their payments, checking whether the payment arrangement is acchieved, registering relevant information about debtor and his behavior during the conversation.

Administration Assistant

• Nov 2009 - Dec 2009

Data entries for the company's data base. Data entries for the company's data base.

Administration Assistant

• Feb 2009 - May 2009

Administrative job in the Department for Registration for occupational accidents. Administrative job in the Department for Registration for occupational accidents.

Administration Assistant

• Oct 2008 - Dec 2008

Administrative job in the Department of Vehicle Finance. Administrative job in the Department of Vehicle Finance.

Administration Assistant

• Mar 2008 - Aug 2008

Administrative jobs in the writing office of the law firm. I was assisting the lawyers and administrative employees in their daily chores. Administrative jobs in the writing office of the law firm. I was assisting the lawyers and administrative employees in their daily chores.