Experience

TOMRA Collection Srbija
• Serbia
• Environmental Services
• 1 - 100 Employee
• Office Manager

  • Dec 2022 - Present

ThePayPortal
• Slovenia
• Financial Services
• 1 - 100 Employee
• Business Coordinator

  • Feb 2022 - Dec 2022

SoftwareHaus
• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee
• Office Manager

  • Jun 2020 - Jan 2022


Hotel "Hollywood land" Wellness & Aquapark

• Front Desk Officer

  • Jan 2018 - Dec 2019

  · Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention · Trained to new employees in how to use “Protel”, entering customer data and organizing customer interaction logs · Received an average 85% customer satisfaction rating to date, 10% higher than company average · Research complicated cases without prompting to provide more comprehensive service to customers · Always remained courteous and calm, even during moments of intense customer displeasure · Memorized entire line of company products & services, including prices and special discounts Show less



Metro Cash & Carry, Adriatic Region

• Customer Service Assistant

  • Jun 2013 - Dec 2017

  · Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services · Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention · Conversational in English and some in Spanish (able to meet all customer service requirements with English and Spanish speakers) · Other duties as assigned · Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services · Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention · Conversational in English and some in Spanish (able to meet all customer service requirements with English and Spanish speakers) · Other duties as assigned



Owen Owen doo

• United States
• Construction

• Office Manager

  • Jun 2010 - Jun 2013

  · Update, stacking and orderly conduct of business documents · Receiving and redirecting phone calls and retrieve messages · Co-ordination and organization of external and internal meetings, business travel and other obligations · Providing logistic support staff · Procurement office supplies · Update, stacking and orderly conduct of business documents · Receiving and redirecting phone calls and retrieve messages · Co-ordination and organization of external and internal meetings, business travel and other obligations · Providing logistic support staff · Procurement office supplies