Experience

IDEAL MEDICAL SOLUTIONS

• Qatar
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Unit Manager

  • May 2023 - Present



Happy Auto Transport

• Accounting Assistant

  • Jul 2022 - Apr 2023

   Maintaining Quickbooks Accounting program;  Maintaining receivables and payables for all customers;  Managing all payables and receivables for the office;  Directly responsible for invoicing, and accounts receivable.  Billing, cut checks for carriers, receive checks from customers, mark files paid, make deposits.  Handling quick pays, bills accessorial, and handle customer issues;  Reconciling accounts payable and receivable;  Preparing and issuing driver’s settlements;  Processing payments for tolls and violations;  Contacting customers by phone or email for overdue payments;  Making claims if necessary for overdue payments;  Handling monthly and annual closings;  Computing taxes and prepare tax returns;  Maintaining Diesel reports from TCS, Pilot and Loves’ websites;  Preparing documents for alcohol and drug test, organizing the drivers to do the tests;  Preparing yearly documents for 1099 and sending to the drivers;  Making sure all driver’s documents are up to date;  Making sure all trucks and trailers documents are up to date. Show less



Montway Auto Transport

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Dispatcher

  • Jul 2020 - Jul 2022

   Performing in a multifaceted role as a Cancelation, Emails, Refunds, and Broker (Dispatcher);  Effectively communicating with clients by telephone and email;  Handling upset customers;  Responding to customer concerns and queries professionally;  Addressing and resolving any customer service issues for sustained satisfaction and account retention;  Providing solutions and consulting both carriers and customers on a variety of transportation issues such as claims;  Maintaining positive and productive relationships with both carriers and customers;  Negotiating rates between customer and carrier to maximize profit;  Advising clients on transportation and payment methods;  Communicating with the customers about delivery details such as pickup or delivery times;  Ensuring that truck drivers comply with transportation regulations and laws;  Processing new carrier applications, verifying references and insurance coverages, and working closely with the compliance team on the set-up process;  Receiving high volume of incoming calls;  Dispatching vehicles to carriers;  Assisting in tracking shipments and providing and communicating and issues or delays with the customer. Show less



International Solutions Center A Tyme Global Technologies Company

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• PBX Operator

  • Aug 2019 - Mar 2020

  Providing quality customer service based on PBX Forbes Guidelines & ISC's “List of Operator Quality Standards”; • Learning of all hotel aspects laid out in the hotel FAQs for our work group; • Communicating effectively with team members & management about any questions I might have including (but not limited to) shift coverage/changes, company policies, client policies, guest issues, or team issues; • Be responsible for all Slack communication directed towards me or my hotel group while on shift and respond in Slack when necessary; • Reading & acknowledging ISC correspondence at the beginning of my shift; • Checking my ISC email regularly & often; • Answering all incoming calls when they ring at my phone; • Directing calls to relevant departments based on directives from client; • Entering tickets into hotel guest management systems correctly & in a timely manner; • Arranging for valet services, log wake up calls and performing wake up call services; • Performing callbacks on time; • Completing all trainings by set deadline. Show less



Mondo

• Macedonia

• Sales Executive

  • May 2018 - Aug 2019

  Actively seeking out new sales opportunities through cold calling, networking and social media; Improving product knowledge and sales techniques; Planning, coordinating and directing an organization’s movement of the customers or the distribution of the products; Studying the current market trends for a product and identify improvements; Ensuring the availability of stock for sales and demonstrations; Preparing and sending out all offers; Selling the company products/services by creating contacts; Providing proper information, guidance and support to the clients hence enhancing the relationships; Closes sales by understanding buyers' requirements; matching requirements to listings; demonstrating benefits; relaying offers; suggesting alterations; Coordinating all issues with key clients between sales, service, support, marketing and finance; Taking orders and disbursing receipts; Estimating time and date of delivery; Keeping detailed records of all contacts, which may involve database management and regular reporting by email in a predetermined format; Resolving customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management; Maintaining good relationships with the companies customers through regular Phone contact, e-mails or the personal contacts. Show less



ALI BIN ALI

• Qatar
• Retail
• 700 & Above Employee

• Unit Manager - Surgery

  • Oct 2016 - Nov 2017

  Organizing, leading and motivating the sales team; Recruiting and training personnel; Marketing research and constant cooperation with existing and potential clients; Selling medical equipment and consumables; Preparing and sending out all offers or quotations; Following up with the clients on all sales offers; Keeping contact with suppliers and making arrangements; Searching for new suppliers; Preparing and maintaining records for the all project offers; Working on tenders; Improving product knowledge and sales techniques; Preparing sales plans as well as business review; Following up with doctors and hospital medical teams; Making one-to-one or group presentations to doctors and medical directors; Arranging and making demos in Operation Tether to medical teams; Building positive trust relationships; Resolving customer complaints by investigating problems, developing solutions; Keeping detailed records of all contacts, which may involve database management and regular reporting by email in a predetermined format; Keeping management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual territory analyses; Attending trade exhibitions, conferences and meetings managing budgets reviewing sales performance writing reports and other literature; Staying informed about the activities of health services in a particular area; Coordinating all issues with key clients between sales, service, support, customer services, marketing and finance; Monitoring competitor activity and competitors' products. Show less



Sharq Medical Supply

• Qatar
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Medical Representative

  • Dec 2014 - Sep 2016

  Preparing all necessary documentation for cosmetic products and submitting at Supreme Council of Health for approval; Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area; Improving product knowledge and sales techniques; Planning work, schedules and weekly and monthly timetables; Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or visits without a previous appointement; Making one-to-one or group presentations to doctors and pharmacists in the retail sector; Providing product information and delivering product samples; Building positive trust relationships; Resolving customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management; Keeping detailed records of all contacts, which may involve database management and regular reporting by email in a predetermined format; Keeping management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual territory analyses; Attending and organizing trade exhibitions, conferences and meetings managing budgets reviewing sales performance writing reports and other literature; Staying informed about the activities of health services in a particular area; Organizing the participation of the company in congresses, conferences, symposiums or seminars that are set up by medical professional associations; Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors; Coordinating all issues with key clients between sales, service, support, customer services, marketing and finance. Taking orders and disbursing receipts. Estimating time and date of delivery; Monitoring competitor activity and competitors' products. Show less



GEMCO SWIMMING POOLS & SPA

• Construction
• 1 - 100 Employee

• Sales Executive

  • Jul 2012 - Oct 2014

  Contact with suppliers, supervising of income and outcome of the goods; Marketing research and constant cooperation with existing and potential clients; Selling swimming pools equipment, spa equipment & spa products (cosmetics); Preparing and sending out all offers or quotations; Following up with the clients on all sales offers for swimming pool equipment, spa equipment & cosmetics; Keeping contact with suppliers and making arrangements; Preparing all necessary documentation for cosmetic products and submitting at Supreme Council of Health for approval; Preparing and maintaining records for the all project offers; Maintaining all project files; Filling of all the departmental documentations; Preparing time cards; Entering all the sales invoices into ERP system both for projects as well as maintenance; Scheduling, follow up for all meetings and maintaining records; Preparing requests for tender bond, performance bonds and insurances for the projects; Preparing applications, follow up on the security passes for the personnel working for security areas and maintaining their records. Show less