Experience

ECHO Contact Center

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Director Of Operations

  • Mar 2020 - Present



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Training and Quality Team Leader

  • Jun 2019 - Mar 2020

  Acts proactively, works cross-functionally and communicates as a VOC within the Customer Care Department;Responsible for Training and Quality team organization and performance on team and individual level;Designs and runs business related trainings for Customer Care employees;Directs the design and implementation of structured consumer and business developmental programs;Participates and enables definition and design of learning materials, information management, and communication;Leads the process of quality evaluation and improvement of communication, aligned with company KPI`s and industry trends

• Consumer Renewal Team Leader

  • Apr 2017 - Mar 2020

• Consumer Renewal Coordinator

  • Oct 2016 - Apr 2017



Telenor banka

• Serbia
• Banking
• 1 - 100 Employee

• Contact Center and Care Officer

  • Aug 2014 - Oct 2016



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Contact Center and Sales Officer

  • Oct 2013 - Aug 2014