Marija Jankovic
Customer Service at Scented Treasures USA- Claim this Profile
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Serbian -
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English -
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Spanish -
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Arabic -
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Bio
Credentials
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certificate of basic computer-science
-Mar, 2006- Nov, 2024
Experience
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Scented Treasures USA
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United States
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Manufacturing
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1 - 100 Employee
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Customer Service
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Oct 2017 - Present
Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgment and taking decisions within established procedures for each inquiry. Duties: Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner. Using the in-house system to record necessary information and instigate actions as required. Processing orders, forms, applications and requests for information. Dealing efficiently with questions and queries from customers. Keeping up to date with all the company's products, services and procedures. Directing requests and unresolved issues to other colleagues. Maintaining up to date paper and computer based files and administrative systems. Promoting the company’s products and services to customers. Handling objections professionally. Show less
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Fragrant Jewels
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United States
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Manufacturing
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1 - 100 Employee
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Client Care Representative
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Feb 2015 - Oct 2017
Handling billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Handling billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.
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Education
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2011 - 2017
University of Belgrade
Bachelor's degree, Arabic Language and Literature
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