Business Jets Data Researcher

• Mar 2023 - Present

Subject Matter Expert

• Oct 2022 - Mar 2023

Senior Civils Coordinator

• Aug 2020 - Oct 2022

• Daily tickets processing in JIRA ticketing system and task management in OSS • Scheduling and prioritizing civils jobs on Infinity platform • Raising tickets to IT and Solutions teams in JIRA for various improvements of OSS implementation in Civils Team daily operations • Set up and implementation of original Civils Team SOP’s creation • Creating PPT manuals for various Civils Team procedures and distribution to respective teams • Daily communication with coordinators, ADM’s… Show more • Daily tickets processing in JIRA ticketing system and task management in OSS • Scheduling and prioritizing civils jobs on Infinity platform • Raising tickets to IT and Solutions teams in JIRA for various improvements of OSS implementation in Civils Team daily operations • Set up and implementation of original Civils Team SOP’s creation • Creating PPT manuals for various Civils Team procedures and distribution to respective teams • Daily communication with coordinators, ADM’s and PM’s for assigned Hyperzones and BAU team • Interviews and training for new employees • Optimizing service delivery through daily communication with contractors • Raising permit requests in accordance with Council’s requirements and cooperating with Permits team • Communication with TM company and scheduling Traffic Management field jobs • Creation of various custom reports as requested by management

New Build Services Coordinator

• Sep 2018 - Aug 2020

Data base management and implementation Setting up quarterly and weekly reporting systems Classification of Tableau sourced data for reporting purposes Daily communication and management of Engineers in field End to end coordination of fibre delivery Observing tight deadlines for service delivery (FOD - First Occupancy Date) Raising and resolving tickets in Jira ticketing system Determining various procedures and creating PPT presentations with clear step-by-step… Show more Data base management and implementation Setting up quarterly and weekly reporting systems Classification of Tableau sourced data for reporting purposes Daily communication and management of Engineers in field End to end coordination of fibre delivery Observing tight deadlines for service delivery (FOD - First Occupancy Date) Raising and resolving tickets in Jira ticketing system Determining various procedures and creating PPT presentations with clear step-by-step instructions Data management on SharePoint

Account Support Analyst

• Jul 2017 - Aug 2018

Monitoring work orders for Customers and tracking the service process Observing SLA compliance Logistics and part delivery monitoring Filtering and creating daily reports in SAP EDW tool Creating custom reports at request Single point of contact for external Customers Onboarding procedures for Customers and checking documentation Monthly and quarterly meetings with the Customers and management Creating monthly PPT presentations with statistics and presenting the data to… Show more Monitoring work orders for Customers and tracking the service process Observing SLA compliance Logistics and part delivery monitoring Filtering and creating daily reports in SAP EDW tool Creating custom reports at request Single point of contact for external Customers Onboarding procedures for Customers and checking documentation Monthly and quarterly meetings with the Customers and management Creating monthly PPT presentations with statistics and presenting the data to the Customers Tools used: Oracle ES, LIM, Tableau

Field Service Coordinator

• May 2015 - Jul 2017

Organizing and balancing the workload for Customer Engineers in order to fulfill the contractual agreement for NCR clients. Parts ordering and communication with Logistics department. Full administration of work orders. Call management and written correspondence with all teams involved in the service delivery process.

Cabin Crew

• Mar 2009 - Dec 2014

Following and implementing Safety Emergency Procedures Providing first aid (if needed) Observing any possible security threats Providing on board service and assistance Following and implementing Safety Emergency Procedures Providing first aid (if needed) Observing any possible security threats Providing on board service and assistance

Restaurant Manager

• Jan 2008 - Feb 2009

Managing a team of 12 employees Creating work schedule Daily revenue management Overseeing guest satisfaction Daily revenue management Requisition and stock take Managing a team of 12 employees Creating work schedule Daily revenue management Overseeing guest satisfaction Daily revenue management Requisition and stock take

Captain

• Sep 2007 - Dec 2007

Managing a team of 22 people in a 24hrs operation Observing and maintaining Hyatt service and grooming standards Daily reports, revenue filing and requisition Employee performance review Managing a team of 22 people in a 24hrs operation Observing and maintaining Hyatt service and grooming standards Daily reports, revenue filing and requisition Employee performance review

Human Resources Officer

• Jan 2007 - Sep 2007

Data management for over 200 employees, in 4 outlets and the CPU Employee recruitment process in accordance with the UAE labor law Employee documentation management, following up with work permits and residence visa validity Point of contact for staff accommodation land lords Creating employee satisfaction surveys Creating training program for all employees, with Lenôtre standards in mind

Restaurant Manager

• Sep 2006 - Jan 2007

Managing a team of 16 people Daily revenue management and requisition orders Overseeing pre-opening team, organizing all the pre-opening procedures with the HQ in Dubai Point of contact for the Mall management (the restaurant was located in a shopping mall) Creating stock take lists for monthly check-ups Training the employees and making sure the franchise standards are being followed Making contact with the local suppliers Organizing banquet functions and cooperating with… Show more Managing a team of 16 people Daily revenue management and requisition orders Overseeing pre-opening team, organizing all the pre-opening procedures with the HQ in Dubai Point of contact for the Mall management (the restaurant was located in a shopping mall) Creating stock take lists for monthly check-ups Training the employees and making sure the franchise standards are being followed Making contact with the local suppliers Organizing banquet functions and cooperating with the catering team