Mariia Zakharova

Lead Technical Support Engineer at Skyvia
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Contact Information
us****@****om
(386) 825-5501
Location
Kharkiv, Kharkiv, Ukraine, UA
Languages
  • Английский Professional working proficiency
  • Русский Native or bilingual proficiency
  • Украинский Native or bilingual proficiency
Skills

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Credentials

  • Customer Service English Essentials
    Udemy
    May, 2020
    - Nov, 2024
  • Customer Success: How to Reduce Churn and Increase Retention
    Udemy
    May, 2020
    - Nov, 2024
  • Project Management Extended
    A-Level Ukraine
    Apr, 2019
    - Nov, 2024

Experience

  • Skyvia
    • Czechia
    • Software Development
    • 1 - 100 Employee
    • Lead Technical Support Engineer
      • Sep 2021 - Present

    • Technical Support Engineer L1/L2
      • Jul 2014 - Sep 2021

      • Delivering support to customers by providing information in response to inquiries via helpdesk (SupportSuite), in the online-chat (HubSpot); • Arranging demo-calls; • Monitoring customer complaints and checking the issues on the test accounts; • Manual testing of the issues; • Analyzing and reporting of test results, submitting Redmine tickets; • Suggesting improvements upon customer's request; • Close interaction with QA, development.

  • Devart
    • Czechia
    • Software Development
    • 100 - 200 Employee
    • Lead Technical Support Engineer (Skyvia)
      • Sep 2021 - Present

    • Technical Support Engineer L1/L2 (Skyvia)
      • Jul 2014 - Sep 2021

    • Technical Support Engineer
      • Feb 2012 - Jul 2014

      • Delivering support to customers by providing information in response to inquiries via helpdesk (SupportSuite), forums; • Monitoring customer complaints and checking the issues on the test accounts; • Manual testing of the issues; • Analyzing and reporting of test results, submitting Redmine tickets; • Suggesting improvements upon customer's request; • Writing autotests; • Close interaction with QA, development.

  • National Aerospace University -'Kharkiv Aviation Institute'
    • Ukraine
    • Education Administration Programs
    • 1 - 100 Employee
    • Ассистент преподавателя
      • Sep 2011 - Sep 2013

  • Stella Systems
    • Ukraine
    • Software Development
    • 1 - 100 Employee
    • .NET-разработчик
      • Oct 2008 - Oct 2010

      • Development and maintenance of application for an accounting of software, licenses and computer equipment owned by the company (MS SQL Server 2005, Visual Studio 2005 (C #), WinForms). Purpose: to be able to receive reports by time periods, account numbers, suppliers, names of software or equipment, with an indication of the number of licenses, by employees with an indication of the serial number, and the ability to enter and edit data. • Development and maintenance of applications for an accounting of software and computer equipment installed for all employees (MS SQL Server 2005, Visual Studio 2005 (С #), WinForms, WMI, XML, Windows Registry, Windows Services, Windows Sockets, TCP / IP). Purpose: to receive weekly a list of installed products and the configuration of the computer (laptop) from each employee and update data, track installed unlicensed software, obtain data on the usage of a software product. • Users support. Show less

Education

  • ХНУМГ им. О.М. Бекетова
    Магистр, Предпринимательство, торговля и биржевая деятельность
  • National Aerospace University -'Kharkiv Aviation Institute'​
    PhD Student, Разработка программного обеспечения
    2010 - 2013
  • National Aerospace University -'Kharkiv Aviation Institute'​
    Магистр технических наук, Разработка программного обеспечения
    2004 - 2010
  • National Aerospace University -'Kharkiv Aviation Institute'
    Бакалавр, Финансы и управление финансами
    2004 - 2009

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