Experience

lifecell Ukraine

• Ukraine
• Telecommunications
• 700 & Above Employee

• Service level: Performance Management Expert. Process manager of Demand Management Process

  • Apr 2019 - Present

  The objective of Demand Management to understand, anticipate and influence customer demand for services and to ensure that the service provider has sufficient capacity to meet the required demand for particular services.

• Service level: Performance Management Expert

  • Sep 2017 - Present

• Leading Service Network Performance Management Specialist

  • Jun 2015 - Sep 2017

  1. Consolidate and analyse statistical data for the purpose of monitoring and correcting the behaviour and effectiveness of SN to aid in planning, provisioning, maintenance and the measurement of quality2. Collect and track metrics data and analyse and report on service delivery performance levels using data from multiple sources including project management metrics, service networks systems metrics, audits, independently collected data, and internal and external customer satisfaction surveys.3. Reports generation on weekly/monthly/quarterly basis4. Support communications with customers to substantiate validity/accuracy of the data, measurement and analysis used to reach targets5. Analyse SLA/metric effectiveness, perform gap analyses5. Communication with group companies Turkcell. Report preparation of Astelit" achievements for the current period6. Data collecting and reports performing regarding SN activity/ achievements in currect period within business overview7. Interaction with all company FG. Collection feedback about SN internal customers satisfaction. Data analysis and reporting.8. Updating the current SN performance indicators system. Providing SN efficiency reports for the current period (month / quarter / half year / year) Show less

• Service Network Performance Management Specialist

  • Aug 2012 - Jun 2015

  Consolidate and analyse statistical data for the purpose of monitoring and correcting the behaviour and effectiveness of SN to aid in planning, provisioning, maintenance and the measurement of qualityCollect, sample and track metrics data and analyse and report on service delivery performance levels using data from multiple sources including project management metrics, service networks systems metrics, audits, independently collected data, and internal and external customer satisfaction surveys. Reports generation on weekly/monthly/quarterly basisSupport communications with customers to substantiate validity/accuracy of the data, measurement and analysis used to reach targetsAnalyse SLA/metric effectiveness, perform gap analyses Show less

• Leading SOX Engineer

  • Jan 2012 - Jul 2012

  Maintenance, control and appraisal of internal SN processes to be in compliance with accepted Company standards and defined criteria. – Internal\external audit, ITS, ODCoordination configuration management process within ITSM project, control and management revenue assurance controlsControl of SOX requirements execution on SN business processes - Internal\external audit, ITS, ODControl configuration items actualization within ITSM project – Internal audit, SN UnitsDevelopment configuration items filling in process - Internal audit, SN UnitsDevelopment and revision of SOX requirements on SN business processes - Internal\external audit, ISMDevelopment and revision internal documents in accordance to requirements of internal\external audit, ITSCoordination with controlling and audit - Internal\external audit, ITSManagement internal critical documents publishing - Internal audit, ITS, OD Show less



Астелит

• Ведущий инженер центра контроля сети

  • Jul 2011 - Jan 2012

  Providing support to manager in all unit activitiesProviding information support for NCC teamsProviding of assigned network quality targetsProviding support for quality reportingProviding properly work processes and procedures followingProviding coaching of new employees

• инженер центра контроля сети

  • Nov 2008 - Jul 2011