Experience

inDest

• Sweden
• Travel Arrangements
• 1 - 100 Employee

• Business Development Manager

  • May 2022 - Present

  inDest by ArrivalGuides is a unique, AI powered B2B2C engagement platform that drives in-destination revenue for travel companies with the world’s largest inventory of in-destination products & services. inDest by ArrivalGuides is a unique, AI powered B2B2C engagement platform that drives in-destination revenue for travel companies with the world’s largest inventory of in-destination products & services.



Next Level School

• Kiev

• English Language Teacher

  • Jan 2021 - May 2022



CampInn.com

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• B2B sales representative

  • Jun 2021 - Dec 2021



SupportYourApp

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assessment Manager

  • Oct 2019 - Feb 2020



Aviacontact

• Ukraine
• Travel Arrangements
• 1 - 100 Employee

• Quality Control Specialist

  • Aug 2016 - Aug 2019

  - Quality reports handling-Measuring and performing evaluations of customer service representatives who interact with customers.- Compiling and tracking performance at team and individual level. This includes analysis of business, compliance and customer experience failures.- Cooperation with Team Managers and Operation Managers on the ways of improving customer service level providing by Travel Consultants- Collaboration with the Team Managers and Training and Development team to spot agents with space for development and create action plans to ensure continuous improvement.- Conducting coaching sessions for Customer Support Agents to highlight their mistakes and advice on the ways of improvement. - Conducting weekly calibration sessions with other Quality Control Specialists to ensure alignment and consistency across all channels.- Developing and implementing new ideas to improve operational processes, efficiency, customer and employee satisfaction. Show less

• Customer Support Agent

  • Aug 2015 - Aug 2016

  Providing English Support to customers by communicating with them via phone call/email/chat and helping in their travels by processing passengers' requests:- providing requested documents- adding additional services- making changes to the flights- contacting airlines and gathering required information.