Case Coordinator

• Feb 2023 - Present

Home Stager

• Feb 2021 - Present

The organization of space includes putting things in order, and decluttering old, some unnecessary, outdated things. Separating these things into charitable contributions and trash. Design of the entire space of the building for putting the house on the real estate market. The organization of space includes putting things in order, and decluttering old, some unnecessary, outdated things. Separating these things into charitable contributions and trash. Design of the entire space of the building for putting the house on the real estate market.

Founder

• May 2021 - Feb 2022

Created gluten-free natural and organic bread. Developed advertising strategies and business branding materials. Managed all obligatory documents for conducting business. Followed strict health and sanitary guidelines mandated by industry. Hired a designated individual to oversee the day-to-day operations, while personally helping to maintain all necessary financial and inventory records domestically (from Boston) Created gluten-free natural and organic bread. Developed advertising strategies and business branding materials. Managed all obligatory documents for conducting business. Followed strict health and sanitary guidelines mandated by industry. Hired a designated individual to oversee the day-to-day operations, while personally helping to maintain all necessary financial and inventory records domestically (from Boston)

Журналист

• Oct 2020 - Aug 2021

Wrote advertising articles, post-releases, and interviews to gain online traffic, and a proper company reputation. the content was presented on the websites: okwine.ua, village.ua, drinks.ua, barout.ua. Translated presentations and conducted business meetings as an interpreter. Participated in wine & food tastings at the company's wine school for writing reports and news articles. Listed product items description for the distributor's database to raise sales figures. Wrote advertising articles, post-releases, and interviews to gain online traffic, and a proper company reputation. the content was presented on the websites: okwine.ua, village.ua, drinks.ua, barout.ua. Translated presentations and conducted business meetings as an interpreter. Participated in wine & food tastings at the company's wine school for writing reports and news articles. Listed product items description for the distributor's database to raise sales figures.

Wine Journalist, Web Editor, Interpreter Translator, Tourism Specialist

• Nov 2016 - Jan 2020

 creating texts and visuals for website and printed magazines performing in Russian/English (informationally, educational, analytical and narrative reviews, interviews, articles, compilations, rewrites, news content, newsletters patterns... for 3 glossy B2B & B2C 10-12 issues/each per year)  cooperation with printing and advertising departments  managing www.drinks.ua content (editing & filling via WordPress administrative panel)  managing newsletter mailing campaigns (creating and launching patterns of factual & tourism reporting via SendPulse)  maintaining & increasing clients and partners databases  helping in the preparation and managing wine media & business trips abroad (exhibitions, enotouristic private & group tours, managing wine & food tastings, and various gastronomic events…)  cooperation with external national and foreign partners (organizational matters with wineries & gastronomic locations, presenting media services and business opportunities, discussing terms with exhibition contractor…) Show less

Content Manager, Sales Manager, Clients Manager

• Apr 2016 - Jul 2016

Website administration: seomarket.ua and the web of affiliate company - mys.ua: * setting up the price aggregator of goods and services; * creating the base of filters for all sections; * making unique content (all kinds of descriptions of services and goods); * selection of visual content for product cards; With being educated for the position of a content manager (on a personal initiative request), the following responsibilities were added: * content filling corporate website (via WordPress) of the landing for seomarket.ua; * writing and posting unique SEO texts; All activities were held within corporate CRM and corporate communication via bitrix24.ua. Show less

Head of Technical Support

• Nov 2013 - Nov 2014

* receiving incoming calls as the call-center operator, consulting web-users, resolving conflicts with customers and partners (conducting all refunds); * developing the client base via CRM; * controlling the dishonesty issue of cooperation with partners (phone checks); * controlling of published comments and answers onto them; * conducting interviews; * editing the filled content at the website (of each deal). * receiving incoming calls as the call-center operator, consulting web-users, resolving conflicts with customers and partners (conducting all refunds); * developing the client base via CRM; * controlling the dishonesty issue of cooperation with partners (phone checks); * controlling of published comments and answers onto them; * conducting interviews; * editing the filled content at the website (of each deal).

Support Manager

• Nov 2011 - Apr 2013

* call-center operator’s responsibilities included consultation of the users through Zendesk and online chat; * work with website comments; * organizing all needed documentation, conducting, and reporting cash returns; * resolutions with conflicted clients; * conducting call-center trainings for colleagues to improve service; * writing unique content for filling in website (as a content manager). * call-center operator’s responsibilities included consultation of the users through Zendesk and online chat; * work with website comments; * organizing all needed documentation, conducting, and reporting cash returns; * resolutions with conflicted clients; * conducting call-center trainings for colleagues to improve service; * writing unique content for filling in website (as a content manager).