Experience

BOOST Journeys
• United States
• Travel Arrangements
• 1 - 100 Employee
• Luxury Travel Associate

  • Feb 2023 - Present


Sunbit

• United States
• Financial Services
• 200 - 300 Employee

• Account Specialist (Operations)

  • Aug 2022 - Jan 2023

  - Fully bilingual account manager who engages with partners in essential industries to help them strategize, grow their business and revenue, and help more customers with Buy Now, Pay Later financial technology - Trains and onboards new accounts and maintains relationships to ensure product usage and meet internal and external growth goals. Delivers outstanding customer service. - Manages projects to improve business operations and develops marketing emails to promote program usage -… Show more - Fully bilingual account manager who engages with partners in essential industries to help them strategize, grow their business and revenue, and help more customers with Buy Now, Pay Later financial technology - Trains and onboards new accounts and maintains relationships to ensure product usage and meet internal and external growth goals. Delivers outstanding customer service. - Manages projects to improve business operations and develops marketing emails to promote program usage - Proficiency in Salesforce, Tableau, Google Suite, Outreach, Stripo

• Account Coordinator

  • Feb 2022 - Aug 2022



NoHo Hospitality Group

• United States
• Hospitality
• 100 - 200 Employee

• Guest Relations Supervisor

  • Mar 2019 - Feb 2022

  Remote - Consistently exceed in-house volume and traffic goals by cross-selling reservations at sister restaurants, updating website advertising, maintaining most current online data for all restaurants and auditing reservations systems/widgets, leading to a 30% boost in traffic company-wide - Methodically train new hires with efficient daily task breakdowns and vital informational matrices, then applying feedback to new onboarding employees to surpass the award-winning service standards of one of… Show more - Consistently exceed in-house volume and traffic goals by cross-selling reservations at sister restaurants, updating website advertising, maintaining most current online data for all restaurants and auditing reservations systems/widgets, leading to a 30% boost in traffic company-wide - Methodically train new hires with efficient daily task breakdowns and vital informational matrices, then applying feedback to new onboarding employees to surpass the award-winning service standards of one of the country’s most critically-acclaimed hospitality groups - Coordinate communication between departments to deliver individualized customer escalation management (by identifying operational, logistical or technical issues) - Enhance daily operations of the Guest Relations department by providing invaluable administrative support: efficiently managing heavy inbound/outbound calls and email correspondence (an average of 200 messages per day for 16 restaurants) with a goal of under 1 hour response time and inboxes at zero - Track success of the company over time by updating and presenting weekly KPI volume reports and Year-Over-Year analysis Show less



The Grey Dog

• United States
• Restaurants
• 1 - 100 Employee

• Shift Lead / Manager

  • Nov 2014 - Mar 2019

  New York, NY - Fostered teamwork by boosting team morale and elevating Front and Back of House standards, leading to a successful, award-winning team. Led with a balance of empathy and meticulous rigor, was then voted Best Trainer and MVP by colleagues 2 years in a row. - Cultivated strong repeat business by engaging with and anticipating customer needs, drawing on extensive product knowledge to curate personalized recommendations, and meticulously tracking the status of orders. - Strengthened daily… Show more - Fostered teamwork by boosting team morale and elevating Front and Back of House standards, leading to a successful, award-winning team. Led with a balance of empathy and meticulous rigor, was then voted Best Trainer and MVP by colleagues 2 years in a row. - Cultivated strong repeat business by engaging with and anticipating customer needs, drawing on extensive product knowledge to curate personalized recommendations, and meticulously tracking the status of orders. - Strengthened daily operations by anticipating customer and employee concerns, effectively delegating tasks and utilizing slower periods to manage inventory and maintain warm and inviting ambience for all customers. - Facilitated logistics, and adapted to managing different locations - seamlessly acclimatized to different service speeds, volume levels, service standards, and clientele needs. - Meticulously handled POS system transactions to ensure exact and accurate cash flow at several high-volume locations. Show less



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2014 - Nov 2014

  New York, New York, United States - Warmly engaged with new and returning customers at high-volume Union Square location. Actively informed customers about latest sales offerings/loyalty programs and tactfully guided customers through the process of successfully finding their ideal styles. - Proactively anticipated customer needs by providing them with high quality, customized service while upholding world-renowned brand standards and values. - Maintained a clean, organized inventory and curated displays of rotating… Show more - Warmly engaged with new and returning customers at high-volume Union Square location. Actively informed customers about latest sales offerings/loyalty programs and tactfully guided customers through the process of successfully finding their ideal styles. - Proactively anticipated customer needs by providing them with high quality, customized service while upholding world-renowned brand standards and values. - Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories. Show less