Marie Martin
Internal Technical Support and Projects Manager at Research Solutions- Claim this Profile
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Topline Score
Bio
Scott Cohen
Marie ran our offices and computers for over a decade! She is bright, self-motivated, organized and dependable.
Susan Para
Marie is an amazing technological professional. I worked with her as a Help Desk specialist where Marie was almost immediately promoted to a second tier position providing support to the various Microsoft Office suite of tools. Her advanced skills allowed us to exceed our original service levels and assist our customers in most of their needs at first call. She has a calm demeanor and excels at communication with all levels of expertise. Marie was also expected to provide support on the IBM iSeries mainframe and she was able to learn the system quickly and become a viable source of information in that environment. She grasps concepts rather than steps in a task and is able to apply that information to other situations. Marie is professional, intelligent, responsible and provides a wide variety of benefits to her employer. In addition, she is fun to be around and works well either on her own or in a team. I would hire Marie again in a minute for almost any Information Technology position.
Scott Cohen
Marie ran our offices and computers for over a decade! She is bright, self-motivated, organized and dependable.
Susan Para
Marie is an amazing technological professional. I worked with her as a Help Desk specialist where Marie was almost immediately promoted to a second tier position providing support to the various Microsoft Office suite of tools. Her advanced skills allowed us to exceed our original service levels and assist our customers in most of their needs at first call. She has a calm demeanor and excels at communication with all levels of expertise. Marie was also expected to provide support on the IBM iSeries mainframe and she was able to learn the system quickly and become a viable source of information in that environment. She grasps concepts rather than steps in a task and is able to apply that information to other situations. Marie is professional, intelligent, responsible and provides a wide variety of benefits to her employer. In addition, she is fun to be around and works well either on her own or in a team. I would hire Marie again in a minute for almost any Information Technology position.
Scott Cohen
Marie ran our offices and computers for over a decade! She is bright, self-motivated, organized and dependable.
Susan Para
Marie is an amazing technological professional. I worked with her as a Help Desk specialist where Marie was almost immediately promoted to a second tier position providing support to the various Microsoft Office suite of tools. Her advanced skills allowed us to exceed our original service levels and assist our customers in most of their needs at first call. She has a calm demeanor and excels at communication with all levels of expertise. Marie was also expected to provide support on the IBM iSeries mainframe and she was able to learn the system quickly and become a viable source of information in that environment. She grasps concepts rather than steps in a task and is able to apply that information to other situations. Marie is professional, intelligent, responsible and provides a wide variety of benefits to her employer. In addition, she is fun to be around and works well either on her own or in a team. I would hire Marie again in a minute for almost any Information Technology position.
Scott Cohen
Marie ran our offices and computers for over a decade! She is bright, self-motivated, organized and dependable.
Susan Para
Marie is an amazing technological professional. I worked with her as a Help Desk specialist where Marie was almost immediately promoted to a second tier position providing support to the various Microsoft Office suite of tools. Her advanced skills allowed us to exceed our original service levels and assist our customers in most of their needs at first call. She has a calm demeanor and excels at communication with all levels of expertise. Marie was also expected to provide support on the IBM iSeries mainframe and she was able to learn the system quickly and become a viable source of information in that environment. She grasps concepts rather than steps in a task and is able to apply that information to other situations. Marie is professional, intelligent, responsible and provides a wide variety of benefits to her employer. In addition, she is fun to be around and works well either on her own or in a team. I would hire Marie again in a minute for almost any Information Technology position.
Credentials
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AWS Certified Cloud Practioner
Amazon Web ServicesJan, 2019- Nov, 2024 -
A+
CompTIAMar, 2015- Nov, 2024
Experience
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Research Solutions
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United States
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Software Development
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1 - 100 Employee
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Internal Technical Support and Projects Manager
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Jul 2015 - Present
- PC and Mac software and hardware support and resolution - Systems Administration for employees and consultants - Hardware and software acquisition, configuration, warranty, inventory, and service records management - Software licenses documentation - Technical documentation - Internal systems security enforcement - IT projects research and implementation - PC and Mac software and hardware support and resolution - Systems Administration for employees and consultants - Hardware and software acquisition, configuration, warranty, inventory, and service records management - Software licenses documentation - Technical documentation - Internal systems security enforcement - IT projects research and implementation
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The Green Scene Landscaping and Pools
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United States
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Construction
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1 - 100 Employee
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I.T. and Social Media Coordinator
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Apr 2006 - Jul 2015
Network administration, server backups, and user configuration PC software and hardware support Assisted employees with Windows, Microsoft Office and QuickBooks problems and teaching them new skills with Windows and Microsoft Office and Outlook. Hardware acquisition and installation Technical documentation Created and maintained company web site Used InDesign to create company publications Network administration, server backups, and user configuration PC software and hardware support Assisted employees with Windows, Microsoft Office and QuickBooks problems and teaching them new skills with Windows and Microsoft Office and Outlook. Hardware acquisition and installation Technical documentation Created and maintained company web site Used InDesign to create company publications
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Medtronic
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Help Desk Coordinator
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2000 - 2000
PC Help Desk Analyst, Desktop Support Analyst, technical writer - created policies and procedures for a new in house help desk. PC Help Desk Analyst, Desktop Support Analyst, technical writer - created policies and procedures for a new in house help desk.
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Arco: Experts In Safety
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United Kingdom
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Business Supplies & Equipment
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700 & Above Employee
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Help Desk Specialist
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Jan 1998 - Dec 1999
PC Help Desk and Desktop Technical Support at ARCO, contracting through TekSystems PC Help Desk and Desktop Technical Support at ARCO, contracting through TekSystems
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CareAmerica Southern California
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United States
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Hospitals and Health Care
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Help Desk Specialist
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1996 - 1997
Windows Help Desk Support Windows Help Desk Support
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Litton Computer Services
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Woodland Hills, CA
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Microcomputer Anaylst
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Jan 1995 - Dec 1995
PC Help Desk Support and Desktop Support, Managerial assistance PC Help Desk Support and Desktop Support, Managerial assistance
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Computer Hardware Maintenance
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United States
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Software Development
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1 - 100 Employee
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Help Desk Analyst
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1992 - 1995
Windows Help Desk remote PC software support for Schering-Plough, M&M/MARS, and Bristol Myers Squibb. Windows Help Desk remote PC software support for Schering-Plough, M&M/MARS, and Bristol Myers Squibb.
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Education
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Los Angeles Pierce College
Computer Service Technology Certificate of Achievement, Computer Science - Information Technology -
Bucks County Community College
Computer Science