Experience

Burlington Books Publishing SA

• • May 2016 - Present

  As an ELT consultant I- present and promote books/services to existing and prospective customers- establish, develop and maintain positive business and customer relationships- organise and coordinate exhibitions and seminars- provide after sales service - perform presentations on interactive softeware, online products and books- train clients on interactive software and online products- streamline resolutions of customers' queries and complains to optimize services and maximize customer satisfaction- write reports on customers' needs, problems, interests, competitive activities and potentials for new products and services- continuously improve through feedback and keen on taking initiatives to improve performance and services Show less

• • Jul 2008 - May 2016

  As a member of the telerep team, I - focused on customer service - i.e. informed customers about new books, offers, services and seminars- booked appointments for our representatives with the schools Heads- entered data in CRM mailing list (over 6000 schools - private and public)- assisted in launch of new series (e-shop, direct sales to bookshops, seminars etc). - handled reception desk and numerous office procedures- organised the onboarding training programme and trained all new staff. Show less



Compupress S.A.

• Book and Periodical Publishing
• 1 - 100 Employee

• Puzzle creator/editor and crossword puzzle editor

  • Jul 2010 - Jul 2012

  Puzzle creator/editor and crossword puzzle editor for Compupress SA. magazines: •"Crosswords and puzzles for all" ("Stavrolexa kai Grifoi gia olous") •"Crosswords and puzzles Gold" ("Stavrolexa kai Grifoi Gold"). Puzzle creator/editor and crossword puzzle editor for Compupress SA. magazines: •"Crosswords and puzzles for all" ("Stavrolexa kai Grifoi gia olous") •"Crosswords and puzzles Gold" ("Stavrolexa kai Grifoi Gold").



Periodikos Typos

• Puzzle creator/editor and crossword puzzle editor

  • Sep 2004 - Mar 2010

  Puzzle creator/editor and crossword puzzle editor for "Periodikos Typos AE" magazines: •"Riddle" ("Grifos") •"Quiz" •"Vacation Quiz" ("Quiz Diakopon") •"White Quiz" ("Lefko Quiz") •"Saturday" ("Savvato") Puzzle creator/editor and crossword puzzle editor for "Periodikos Typos AE" magazines: •"Riddle" ("Grifos") •"Quiz" •"Vacation Quiz" ("Quiz Diakopon") •"White Quiz" ("Lefko Quiz") •"Saturday" ("Savvato")



Odeon Cinemas

• Greece
• Entertainment Providers
• 1 - 100 Employee

• Educational and Entertainment Programme Guide

  • Oct 2006 - Jul 2008

  Welcomed guests, mainly students. Offered an interactive guided tour to the Exhibition (Interactive Experiential activities, Information sessions). Collaborated with other colleagues in order to organize the groups and schedule the course and the duration of the exhibition. Welcomed guests, mainly students. Offered an interactive guided tour to the Exhibition (Interactive Experiential activities, Information sessions). Collaborated with other colleagues in order to organize the groups and schedule the course and the duration of the exhibition.



Inditex

• Spain
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2003 - Jun 2004

  Ensured high levels of customer satisfaction through excellent sales service. Maintained outstanding store condition. Assisted with the sales process by maintaining a fully stocked store. Ensured high levels of customer satisfaction through excellent sales service. Maintained outstanding store condition. Assisted with the sales process by maintaining a fully stocked store.



Goody's S.A.

• Restaurants
• 1 - 100 Employee

• Cashier Customer Service

  • Jul 1998 - Dec 2002

  Welcomed and greeted customers. Focused mainly on the customers service. Kept up to date with product information. Maintained a fully stocked store. Welcomed and greeted customers. Focused mainly on the customers service. Kept up to date with product information. Maintained a fully stocked store.