Experience

Vrugteboom

• Netherlands
• Food and Beverage Services
• 1 - 100 Employee

• Logistics Specialist

  • Jan 2023 - Present

  -Placing bookings with our service providers based on commercial team requirements through a shipping plan. -Receiving & reviewing bookings in order to be shared with our exporters. -Receiving and reviewing final shipping instructions before submitting to our service providers. -Receiving B/L drafts and reviewing them to be aligned with final shipping instructions. -Sending B/L drafts to our clients and commercial team for their ref. -Receiving & reviewing shipment invoices based on the received quotation. -Following up on the shipment until the destination arrival. -Ensuring that all necessary documents are complete for each shipment, including customs forms, packing lists, Needed customs certificates. -Following up with our service providers in order to get export subsidy-related docs, Telex Release or Seaway Bill. -Coordinate with freight forwarders / shipping lines / Clearing agents, to avoid any delays and reduce conflicts. -Coordinating with consignees to ensure that all of their needs are met throughout the shipping process, ensuring they are fully informed of the progress of their shipments. Show less



China Gate Import& Export

• Egypt
• Wholesale Import and Export

• Logistics Specialist

  • Oct 2021 - Jan 2023

  -Ensuring the integrity of import / export documentation such as Bills, bill of lading and packing list. -Timely preparation of import documentation for all air and sea shipments requirement. -Preparing and maintaining a delivery schedule and communicating to all relevant departments. -Verification of all freight invoices. -Maintaining of system data requirements and ensuring integrity at all times. -Maintain logistics of records. -Working closely with project Manager. -Track shipments across different channels. -Resolve problems that are related to transportation and logistics systems. -Comply with all Applicable Laws and regulations related to Health, Safety Rules. -Manage and apply all QHSE polices in all business aspects. -Maintaining a good relationship & interaction with team members and clients, keeping company information private & confidential, responsibility in achieving company`s objectives, maintain a professional and tidy appearance. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jul 2019 - Nov 2020

  Acted as a front-line interface with customers of Vodafone Ireland Customers. ▪ Owned and manage the client relationship: resolving calls efficiently and effectively. ▪ Ensured service level agreements are met and maintained. ▪ Communicated with all involved parties to facilitate customer's reception of the expected distinguished service. ▪ Mentored and supported new employees. ▪ Used the job tools (telephone and computer) effectively. ▪ Maintained professional work relationships with colleagues, supervisor, and manager. ▪ Provided customers with the organization’s service and product information. ▪ Identified, escalated priority issues, and reported to the high-level management. ▪ Routed inbound calls to the appropriate resources. ▪ Followed up complicated customer calls where required. Show less