Experience

Edge Communications

• IT Services and IT Consulting
• 100 - 200 Employee

• Edge Communications - IT Project Lead

  • Nov 2020 - Present

  • Contract worker for Edge Communications • IT Project Lead specific to hotel transitions, Sonesta International Resorts- conversion of IHG, Marriott and Hyatt hotels • On-site IT Project Lead-point of contact during hotel conversions. • Conduct Welcome calls with property contact to go over the transition process and expectations. • Perform Property site surveys to validate that proper electrical, cabling, MDF/IDF locations are large enough to house network equipment, servers… Show more • Contract worker for Edge Communications • IT Project Lead specific to hotel transitions, Sonesta International Resorts- conversion of IHG, Marriott and Hyatt hotels • On-site IT Project Lead-point of contact during hotel conversions. • Conduct Welcome calls with property contact to go over the transition process and expectations. • Perform Property site surveys to validate that proper electrical, cabling, MDF/IDF locations are large enough to house network equipment, servers etc. Validate air conditioning is suitable for equipment. • Coordinate interface installations with vendor and test for communication. • Applications used in these transitions include but not limited to: Opera Cloud, Opera V5, Micros Symphony, Saflok, VingCard, Onity, Nortel and Mitel PBX, Hotsos, Fosse, Safteynet, Uniguest. Shift 4 Credit Card, Energy Management Systems, Readerboard Systems • Conduct meetings with onsite team and go over the plan/tasks for the day. • Provide site GM/POC with a verbal update on the day’s progress. • Attend Signoff calls with Edge, Sonesta, and Network team to validate configuration and validate network is online • Conduct a Project Signoff meeting with GM, Edge, and Sonesta to validate all checklist items have been completed and indicate any open items and who will be responsible for resolution post-transition. Show less • Contract worker for Edge Communications • IT Project Lead specific to hotel transitions, Sonesta International Resorts- conversion of IHG, Marriott and Hyatt hotels • On-site IT Project Lead-point of contact during hotel conversions. • Conduct Welcome calls with property contact to go over the transition process and expectations. • Perform Property site surveys to validate that proper electrical, cabling, MDF/IDF locations are large enough to house network equipment, servers… Show more • Contract worker for Edge Communications • IT Project Lead specific to hotel transitions, Sonesta International Resorts- conversion of IHG, Marriott and Hyatt hotels • On-site IT Project Lead-point of contact during hotel conversions. • Conduct Welcome calls with property contact to go over the transition process and expectations. • Perform Property site surveys to validate that proper electrical, cabling, MDF/IDF locations are large enough to house network equipment, servers etc. Validate air conditioning is suitable for equipment. • Coordinate interface installations with vendor and test for communication. • Applications used in these transitions include but not limited to: Opera Cloud, Opera V5, Micros Symphony, Saflok, VingCard, Onity, Nortel and Mitel PBX, Hotsos, Fosse, Safteynet, Uniguest. Shift 4 Credit Card, Energy Management Systems, Readerboard Systems • Conduct meetings with onsite team and go over the plan/tasks for the day. • Provide site GM/POC with a verbal update on the day’s progress. • Attend Signoff calls with Edge, Sonesta, and Network team to validate configuration and validate network is online • Conduct a Project Signoff meeting with GM, Edge, and Sonesta to validate all checklist items have been completed and indicate any open items and who will be responsible for resolution post-transition. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Market IT Manager

  • Sep 2007 - Oct 2020

   Manage and supported more than 200 devices in the network, Servers, PC's, Laptops and Printers.  Manage the project for the PMS conversion from Opera V4 to Opera V5  Coordinated the implementation of Wired/Wireless technology for Guest rooms and meeting rooms.  Coordinated the implementation of the distributed antenna system project.  Coordinated and Implemented all systems upgrades and conversions such as Spasoft POS, Micros Symphony, Dataworks, and Messagelink  Evaluate… Show more  Manage and supported more than 200 devices in the network, Servers, PC's, Laptops and Printers.  Manage the project for the PMS conversion from Opera V4 to Opera V5  Coordinated the implementation of Wired/Wireless technology for Guest rooms and meeting rooms.  Coordinated the implementation of the distributed antenna system project.  Coordinated and Implemented all systems upgrades and conversions such as Spasoft POS, Micros Symphony, Dataworks, and Messagelink  Evaluate and managed the project for the technology renewal, update system applications and refresh the network infrastructure  Designed, Installed and administered a project for the upgrade of workstations and desktop applications.  Designed and manage a project for Cable renovation at back of the house and guest rooms.  Implemented the Server and network infrastructure refresh, incorporating VMWare V5 and new hardware for all server applications.  Ensure compliance with appropriate Marriott International Policies and Information Security Manuals and address deficiencies, determined solutions, and implemented changes.  Ensure technology assets are secure and maintained in accordance with Marriott International policies and standards.  Create technology-based business continuity and disaster recovery plans.  Ensure compliance with technology related vendor contracts.  Provide strategic planning, project management, support services, compliance & auditing assistance, and advanced knowledge to multiple properties.  Work closely with property Exec Teams and managers to achieve technology goals. Show less  Manage and supported more than 200 devices in the network, Servers, PC's, Laptops and Printers.  Manage the project for the PMS conversion from Opera V4 to Opera V5  Coordinated the implementation of Wired/Wireless technology for Guest rooms and meeting rooms.  Coordinated the implementation of the distributed antenna system project.  Coordinated and Implemented all systems upgrades and conversions such as Spasoft POS, Micros Symphony, Dataworks, and Messagelink  Evaluate… Show more  Manage and supported more than 200 devices in the network, Servers, PC's, Laptops and Printers.  Manage the project for the PMS conversion from Opera V4 to Opera V5  Coordinated the implementation of Wired/Wireless technology for Guest rooms and meeting rooms.  Coordinated the implementation of the distributed antenna system project.  Coordinated and Implemented all systems upgrades and conversions such as Spasoft POS, Micros Symphony, Dataworks, and Messagelink  Evaluate and managed the project for the technology renewal, update system applications and refresh the network infrastructure  Designed, Installed and administered a project for the upgrade of workstations and desktop applications.  Designed and manage a project for Cable renovation at back of the house and guest rooms.  Implemented the Server and network infrastructure refresh, incorporating VMWare V5 and new hardware for all server applications.  Ensure compliance with appropriate Marriott International Policies and Information Security Manuals and address deficiencies, determined solutions, and implemented changes.  Ensure technology assets are secure and maintained in accordance with Marriott International policies and standards.  Create technology-based business continuity and disaster recovery plans.  Ensure compliance with technology related vendor contracts.  Provide strategic planning, project management, support services, compliance & auditing assistance, and advanced knowledge to multiple properties.  Work closely with property Exec Teams and managers to achieve technology goals. Show less



Hilton Charlotte Uptown

• United States
• Hospitality
• 1 - 100 Employee

• Information Technology Administrator

  • Dec 2005 - Sep 2007

  Provided level 1 support, compliance, auditing assistance, and project management in a single property environment. Worked closely with the property Executive Team and Managers to achieve the technology goals of the hotel from a business standpoint with a focus on the following areas: o Project Management: Responsible for over- seeing technology portion of hotel renovation project which includes but not limited to: cabling, configuring switches for additional IDF points… Show more Provided level 1 support, compliance, auditing assistance, and project management in a single property environment. Worked closely with the property Executive Team and Managers to achieve the technology goals of the hotel from a business standpoint with a focus on the following areas: o Project Management: Responsible for over- seeing technology portion of hotel renovation project which includes but not limited to: cabling, configuring switches for additional IDF points, configuring Janus reader board server, installing new Micros 3700 terminals. o Support Services / Maintenance: Maintained and ensured optimal operation of the following systems: Telephone, Voice Mail, Property Management System, Point of Sale, Credit Card Processing, Janus Reader Boards, Saflok and Onity key lock systems, High-Speed Internet Access and Email. Provided level 1 support for all users. o PCI-Compliance: Placing a heavy emphasis on protecting confidential and proprietary information led to stronger safeguards around guest and credit card data. Responsible for the storing and logging of backup media. Show less Provided level 1 support, compliance, auditing assistance, and project management in a single property environment. Worked closely with the property Executive Team and Managers to achieve the technology goals of the hotel from a business standpoint with a focus on the following areas: o Project Management: Responsible for over- seeing technology portion of hotel renovation project which includes but not limited to: cabling, configuring switches for additional IDF points… Show more Provided level 1 support, compliance, auditing assistance, and project management in a single property environment. Worked closely with the property Executive Team and Managers to achieve the technology goals of the hotel from a business standpoint with a focus on the following areas: o Project Management: Responsible for over- seeing technology portion of hotel renovation project which includes but not limited to: cabling, configuring switches for additional IDF points, configuring Janus reader board server, installing new Micros 3700 terminals. o Support Services / Maintenance: Maintained and ensured optimal operation of the following systems: Telephone, Voice Mail, Property Management System, Point of Sale, Credit Card Processing, Janus Reader Boards, Saflok and Onity key lock systems, High-Speed Internet Access and Email. Provided level 1 support for all users. o PCI-Compliance: Placing a heavy emphasis on protecting confidential and proprietary information led to stronger safeguards around guest and credit card data. Responsible for the storing and logging of backup media. Show less



Hilton Santa Clara

• United States
• Hospitality
• 1 - 100 Employee

• MIS Director

  • Oct 2000 - Dec 2005

  o Oversee all related IT projects, such as OnQ hardware, refreshing every 3 years, upgrading Saflok system, and POS systems o Maintained and ensured optimal operation of the following systems: Telephone, Voice Mail, Property Management System, Point of Sale, Credit Card Processing, Janus Reader Boards, Saflok and Onity keylock systems, High-Speed Internet Access and Email. o Responsible for compliance with all software licensing on all systems. o Oversee all related IT projects, such as OnQ hardware, refreshing every 3 years, upgrading Saflok system, and POS systems o Maintained and ensured optimal operation of the following systems: Telephone, Voice Mail, Property Management System, Point of Sale, Credit Card Processing, Janus Reader Boards, Saflok and Onity keylock systems, High-Speed Internet Access and Email. o Responsible for compliance with all software licensing on all systems.



Hilton Hotels Corp

• United States
• Hospitality
• 1 - 100 Employee

• Systems Training Analyst

  • Oct 1998 - Oct 2000

  o Conducted training on the Hilton Property Management System (OnQ), including, but not limited to, hotel policies and procedures for all departments to uphold the Hilton standards for new hotel openings and conversions. o Installed, configured, and tested all servers and interfaces for new opening or conversion hotels in the pre-opening or pre-conversion phase. o Scheduled training of hotel to setup systems for daily business practices in all departments o Conducted training on the Hilton Property Management System (OnQ), including, but not limited to, hotel policies and procedures for all departments to uphold the Hilton standards for new hotel openings and conversions. o Installed, configured, and tested all servers and interfaces for new opening or conversion hotels in the pre-opening or pre-conversion phase. o Scheduled training of hotel to setup systems for daily business practices in all departments