Delivery Manager

• Apr 2021 - Present

Senior Technical Project Manager

• Jun 2020 - Apr 2021

Dev Center Senior PM managing multiple projects of various types and complexities. Responsible for providing project planning and management: - Define client project scope, estimates and timelines. - Determine clear deliverables and milestones throughout each project. - Liason and communication between the Development/QA teams and client. - Assignment and oversight of daily tasks of technical team, including overall project resourcing across multiple locations. - Budget tracking and reporting. Show less

Project Manager

• Dec 2018 - May 2020

Project Manager responsible of managing and delivering mid/high volume online media marketing projects for large US retail customer, acting as key point of contact for the client and the project teams. - Leaded and delivered projects ensuring quality, within budget and on schedule. - Proactively identified internal and client risks throughout multiple project lifecycles. - Managed scheduled, assets, and project organization to ensure project scope and deliverables are met and executed according to client expectations. - Responsible for project documentation, forecasts, deadlines, execution and communications. - Partnered with discipline leads to develop and manage detailed project plans. - Managed client and cross-functional communications. Show less

Global Production Manager

• Jan 2018 - Oct 2018

Global Production Manager for a single high-stake account, responsible for around the sun daily production results coordinated amongst teams in the US, Europe and Asia. - Defined account-specific production processes.- Analyzed and managed risk, ensuring compliance with best practices and business continuity.- Improved communications across teams (sales, operations, product management and customers).- Continuous search of opportunities to improve production team performance.- Resource and capacity planning, and cost analysis (internal and external costs).- Analysis of key parameter (including financial data) and implementing corrective actions.- Prepared implementation plans for new product lines.- Monitored, reported and improved key indicators. Show less

Senior Project Manager

• Jun 2015 - Dec 2017

Localization Senior PM responsible of managing operational and administrative elements of projects for multiple accounts to assure successful completion and customer satisfaction, while meeting company financial goals and quality objectives. - Managed projects on strategic accounts to define business solutions for specific client and project needs, as well as onboarding new customers and helping them understand localization process.- Created and maintained Quality, Change and Risk Management plans, at project and account level. - Analyzed customer requests to define project scope, budget, schedule and necessary resources. - Prepared project quotes that outline the project scope and provide accurate financial information.- Coordinate core project teams and external resources during project planning and execution, to complete multiple high volume and complex projects, while meeting tight deadlines and quality. - Effectively coordinated communications across all project resources within multiple locations.- Build customer relationships, through daily communications, meetings and business reviews. - Expedited project delivery, as needed, through process improvements, tracking and query management. Show less

Senior Project Staffing Professional

• Jan 2013 - Aug 2013

Managed Transition and Transformation accounts for new customer deals to ensure all related resources are staffed, by validating resource “need by dates” with transition teams; validating service line owners and solution managers; and coordinating efforts to hire required resources.

Operatinal Management Team Lead, Application Focal Point and Asset Owner

• May 2010 - Dec 2012

Project Manager responsible of managing cross-organizational relationships within the Application Lifecycle Management Portfolio:- Managed Application Performance & Service Levels. Monitoring performance and availability. - Managed Application Financials. Gathered funding requirements and tracked actual operational and maintenance costs. Analyzed discrepancies in actual costs versus outlooks, and developed action plans. - Managed formal contracts/agreements by reviewing and renegotiating contracts.- Managed Audit Readiness. Monitored compliance to Business Controls and Corporate Instructions, while participating in audits impacting deployed asset. - Manage communications of upcoming maintenance releases, fixes, changes. Show less

SAP System Analyst

• Aug 2009 - Dec 2009

Worked on SAP SRM implementation of new capabilities and processes or enhancements to existing capabilities. Main responsibilities included understanding and documenting stakeholder’s processes/requirements to identify the business value associated with the enhancements. Designed improved business processes and transactions to ensure data quality improvements, performance and configuration changes. Analysis and clarification of business requirements into technical or process specifications. Liaison between stakeholders and customers. Show less

IT Support Specialist

• Dec 2006 - Jul 2009

Worked in the Supply Chain Service Desk, providing technical support to all internal applications, assisting users (internal/external) in for ePurchasing, Accounts Payable, Procurement and Capital SAP issues.