Experience

ClearChoice Dental Implant Centers

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Leader, Care Connection Team

  • Oct 2021 - Present

  I get to lead a values driven team of twelve, fully remote, prospective patient advocates within the Care Connection Team. The advocates are a critical, and often first, point of contact with our patients looking to have their stories heard. Through connection, observation, appreciation, coaching and holding accountable I lead my team to achieve their goals and serve patients- helping both groups change their lives in meaningful ways. I get to lead a values driven team of twelve, fully remote, prospective patient advocates within the Care Connection Team. The advocates are a critical, and often first, point of contact with our patients looking to have their stories heard. Through connection, observation, appreciation, coaching and holding accountable I lead my team to achieve their goals and serve patients- helping both groups change their lives in meaningful ways.



CorePower Yoga

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Area Manager and Area Leader

  • Sep 2016 - Sep 2021

  Title changes and role re-assignment due to revenue loss from COVID-19 pandemic. ● Oversaw operations for new and existing studios including staffing, team training and mentoring, budgeting, sales and year over year business growth. ● Was selected by Director of Operations to serve as leadership in highly competitive New York market from 2018-2019. Grew the market from three to six locations while doubling founding membership and enrolling teacher training programs to 110% to plan. ● Achieved reduced 2% churn rate on new membership (15% below company norm) for Flatiron studio, resulting in highest grossing new studio in the nation, and set new standard for studio opening procedures based on community culture.● Led and facilitated over twenty 8 week teacher training programs including the launch of national online teacher training including virtual training of 1,000 students and guidance to a team of four virtual trainers. ● Key player in transitioning yoga in-studio offering to a virtual platform including teaching classes through zoom, training the virtual platform to others and developing a virtual following through marketing and connection tactics.● Operationalized in-studio delegation efforts to track and monitor duties of team members.● Implemented succession planning tactics, resulting in bench of five successors for Area Leadership. ● Devised and wrote curriculum, enrolled and led week-long retreat in Costa Rica. Exceeded revenue target by 160% for yoga retreat. ● Reversed three-year downward trend in program enrollment in MN market, exceeding quarterly goals for entire term 2016-2018. ● Unified previously leaderless team to deliver improved revenue results in under 6 months, resulting in three members of team receiving national awards and met market goals for first time in three years. Show less

• Interim Director of Operations New York

  • Jul 2019 - Oct 2019

  Recruited for short term FMLA coverage. Reported to COO. Lead operations, talent acquisition and company growth in 19 locations, representing $19.5M in revenue with 2K employees. Engaged in cross-departmental strategies to meet company revenue and sales objectives. ● Acted as leader and liaison between field, executive team and studio support center for all in-studio initiatives that impact business growth, such as new studio opening and membership strategy. ● Key player in company-wide department unification strategy, addressing siloed department habits, understanding unique challenges across teams, and promoting a collaborative operation to align department level goals in reaching a single organization goal together Show less

• Studio Manager

  • Aug 2015 - Sep 2016

  Promoted to lead management and supervision of all studio operations including recruiting, sales, promotion, program facilitation and relationship building with customers and local business partners. Led a turnaround within the largest and most impactful market for revenue within the company at the time. ● Increased revenue from bottom performing studio in national fleet to recover all lost revenue for one year within one quarter.● Partnered with CEO as mentor in special project to enact decision-making, team building and utilizing innovative strategies to analyze and rectify issues. ● Solved client trust issues and increased retention by redirecting budgeting funds to improve studio cleanliness.● Received Studio Manager of the Year Award. Show less

• Assistant Studio Manager

  • Dec 2014 - Aug 2015

• Studio Assistant

  • Jun 2014 - Dec 2014

• ERYT-500 Yoga Instructor

  • Mar 2013 - Dec 2014



DMK

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Front Server

  • Oct 2008 - Dec 2014

  Provided customer service for private dining and off-site events. Advanced restaurant objectives of excellent service through relationship building with customers. ● Served for the Democratic National Convention second term fundraiser for President Obama. ● Executed sophisticated food service duties for democratic campaign fundraiser at private residences hosted by Mayor of Chicago. ● Partnered with chef team to cultivate relationships with local farmers to educate and coordinate on seasonal menu item projections. ● Educated staff and clients on wine selection for largest wine list in Chicago. Met sales goals. ● Integrated the Michael Kornick training method of “Recognition, Speed and Recovery” to customer service. Show less



Renuil

• United States
• Wellness and Fitness Services

• Retreat Leader, Meditation Coach and Yoga Instructor

  • May 2012 - Jun 2014



Open Books

• United States
• Education Administration Programs
• 1 - 100 Employee

• Writing Instructor

  • Jan 2010 - Jan 2012



Museum of Contemporary Art Chicago

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Media Relations Intern

  • Jan 2009 - Dec 2009