Experience

Earn On Social

• United States
• Advertising Services
• 1 - 100 Employee

• EOS Global Ambassador

  • Oct 2020 - Present

  I reach out to people across my Social Media Networks with great promotions and offers. It doesn't matter if I am promoting a B2B or B2C product or service because our technology and automation allows me to reach the right people with the right offer at the right time. I am one of 10,000 Global Ambassadors for Earn On Social working from home. We are based in every continent across the globe and our workforce includes stay-at-home Moms, Dads, Veterans, people with disabilities who can only work at home and people who have a full-time day job but want to work for us on a part-time basis. We are one family generating wealth for our ourselves, our company and out clients



Cognizant Technology Solutions Philippines

• Philippines

• Process Specialist

  • Jan 2015 - Present

  •Accepts inbound calls regarding stocks account maintenance, ownership transfer and corporate actions •Process sale orders accurately •Take escalations and sales validation •Weekly quality scans for assigned agents •Accepts inbound calls regarding stocks account maintenance, ownership transfer and corporate actions •Process sale orders accurately •Take escalations and sales validation •Weekly quality scans for assigned agents



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Dec 2012 - Jan 2015

  Evaluate at least 2 calls per agent per week •Identify strengths and opportunities of agents and help them improve their QA scores through coaching and live monitoring •Submit weekly reports to respective supervisors and QA managers •Participate in internal and external calibrations Evaluate at least 2 calls per agent per week •Identify strengths and opportunities of agents and help them improve their QA scores through coaching and live monitoring •Submit weekly reports to respective supervisors and QA managers •Participate in internal and external calibrations



Metglobal

• Türkiye
• Technology, Information and Internet
• 1 - 100 Employee

• VA Travel Specialist

  • Mar 2012 - Nov 2012

  •Submit online product research which are used in developing individual and group travel packages •Process hotel bookings and provide travel itineraries •Email and chat support to clients and suppliers •Effectively resolve booking and reservation issues and provide accurate information to clients •Meet sales target requirement •Submit online product research which are used in developing individual and group travel packages •Process hotel bookings and provide travel itineraries •Email and chat support to clients and suppliers •Effectively resolve booking and reservation issues and provide accurate information to clients •Meet sales target requirement



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2011 - Feb 2012

  •Accept inbound calls regarding internet connection issues •Email support on request for upgrades and downgrades •Establish opportunity-based sale on every call •Attain high customer service satisfaction and positive survey •Accept inbound calls regarding internet connection issues •Email support on request for upgrades and downgrades •Establish opportunity-based sale on every call •Attain high customer service satisfaction and positive survey



Kabayan Travel Pte. Ltd.

• Singapore

• Travel Agent

  • Aug 2009 - Aug 2010

  •Organize airline bookings and tour packages •Provide fare quotations and process ticket issuance •Maintain or exceed sales target daily •Organize airline bookings and tour packages •Provide fare quotations and process ticket issuance •Maintain or exceed sales target daily



Accenture Inc

• Philippines

• Airline Ticket Auditor

  • Jul 2005 - Jul 2009

  •Perform audits on airline tickets, find discrepancies on fares, taxes and rule application •Examine and interpret airline pricing contracts •Issue valid debit memos for tickets with errors •Quality evaluation on debit memos issued by agents and help improve their QA scores through coaching •Facilitate refresher training •Perform audits on airline tickets, find discrepancies on fares, taxes and rule application •Examine and interpret airline pricing contracts •Issue valid debit memos for tickets with errors •Quality evaluation on debit memos issued by agents and help improve their QA scores through coaching •Facilitate refresher training