Experience

Foodpreneur Lab

• Canada
• Food & Beverages
• 1 - 100 Employee

• Program Manager

  • Nov 2021 - Present

  Black women-led non-profit with a mandate to remove barriers for food entrepreneurs in underserved communities. Our current focus is on a 4-year project (Dec 2024) in collaboration with the Black Ecosystem Fund to help 200 Black food entrepreneurs launch or scale their food businesses. I manage day-to-day operations for this project as the main point of contact for all our participants, advisors and Marketing/PR/event partners and creator of Toronto's Juneteenth Block Party Event Black women-led non-profit with a mandate to remove barriers for food entrepreneurs in underserved communities. Our current focus is on a 4-year project (Dec 2024) in collaboration with the Black Ecosystem Fund to help 200 Black food entrepreneurs launch or scale their food businesses. I manage day-to-day operations for this project as the main point of contact for all our participants, advisors and Marketing/PR/event partners and creator of Toronto's Juneteenth Block Party Event



Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Writer Voodoo Haggis Stories

  • May 2020 - Present

  Creating intersectional content focused on food, family, and fashion. Bylines in the Globe & Mail, Eco Parent and Toronto Life www.voodoohaggis.com Creating intersectional content focused on food, family, and fashion. Bylines in the Globe & Mail, Eco Parent and Toronto Life www.voodoohaggis.com



Schmooz Media

• Canada
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Mar 2021 - Oct 2021

  - Owned the relationship with day-to-day agency clients, external partners, and the cross-functional team - Ensured comprehensive reports are insightful, completed and presented to the client. - Effectively recognized and managed issues, concerns and opportunities. - Ensured the timely and successful delivery of solutions according to client needs and objectives - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Show less



Urban Acorn Catering

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Co-Founder & Catering/Event Manager

  • Dec 2013 - Sep 2021

  Co-founder and event manager for a community-based flexitarian full-service catering company. Main point person for all client sales and event activities. Co-founder and event manager for a community-based flexitarian full-service catering company. Main point person for all client sales and event activities.



Wealthsimple

• Canada
• Financial Services
• 700 & Above Employee

• Various Contract Positions: Bilingual Client Experience & Core Operations Associate

  • Apr 2020 - Nov 2020

  COVID contract with Wealthsimple in customer support & W4A operations backlog. Roles includes: - Customer Experience: Solved out tickets using Zendesk in the French and English queues; escalations via Jira. - W4A Migration: Validated, audited & updated multiple bulk migration forms of client data Core Operations: Reconciling and requesting Forms Cs for RESP transfers in & out, Reaching out to banks and other brokers and updating data in internal programs and working with internal teams to meet SLAs Show less



The Marketing Store

• France
• Advertising Services

• Bilingual Automotive Marketing Advisor

  • Jan 2013 - Aug 2015

  - Senior Bilingual CRM consultant for Nissan Canada & Nissan North America dealerships - Successfully led key CRM projects which resulted in a 25% increase - Conceived French language copy for direct mail concepts - Senior Bilingual CRM consultant for Nissan Canada & Nissan North America dealerships - Successfully led key CRM projects which resulted in a 25% increase - Conceived French language copy for direct mail concepts

• Bilingual Customer Service Representative

  • May 2009 - Feb 2012

  - Executed Nissan North America's CRM program - Established Transition Lenses project pilot with distributors - Updated and recorded French & English enunciation for Monopoly at McDonald's contest IVR - Executed Nissan North America's CRM program - Established Transition Lenses project pilot with distributors - Updated and recorded French & English enunciation for Monopoly at McDonald's contest IVR



Bell

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Product Marketing Specialist

  • Sep 2003 - Nov 2009

  - Managed the customer experience for Web Conferencing 3M SME/SMB portfolio - Negotiated/ Maintained relationships with third-party vendors such as Microsoft & Cisco - Mapped & redesigned the customer experience - Designed marketing content & training for the sales team and end-users/1st tier support -Acted as a project manager and led services launches & strategy for major migration - Sourced customer references, testimonials and case studies for external & internal use - Implemented external sales channel program which increased revenues by 20% - Developed SMB loyalty program which increased customer retention by 10% - Wrote, awarded and led onboarding for Web conferencing RFPs including CGI, Government of Canada and Government of British Columbia Show less