Experience

DuckDB

• Netherlands
• Data Infrastructure and Analytics
• 1 - 100 Employee

• HR Manager & Office Manager

  • Nov 2021 - Present

  * Developed and ensure HR policies, such as reward policies, performance management, and health & safety; * Manage all relevant HR processes, such as contract management; employee on- and off-boarding; manage tax exemptions and -credits (such as 30% ruling and WBSO); overseeing payroll and staff costs; sick leave management; advise employees and management in HR-related questions; * Advise management and employees in people management and HR-related questions; * Ensure country-specific regulations, bylaws, and legal requirements are met * Office management; manage all service suppliers and collaborators, manage office & IT equipment * Responsible for one 1 FTE (Administrative Assistant) * Managed the construction and refurbishment of new office space (350m2) Show less



Cable Connectivity Group

• Netherlands
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• HR & Office Manager

  • May 2020 - Apr 2021

  * Supported the executive team with the reorganization of three companies; assisted in the legal harmonization of employment conditions * Developed and implemented new lease car policy, code of conduct, and core values * Digitalized HR department- and administration * Manage HR processes such as sick leave- and case management, contract management, and employee onboarding * Managed the refurbishment of offices and workspaces * Office management; reduced facility costs, manage office & IT equipment Show less



Equinix

• United States
• Internet Publishing
• 700 & Above Employee

• Team Lead NL, Customer Success Management

  • Sep 2019 - Apr 2020

  * Leadership and coaching of the Customer Success Management team (responsible for 7 FTEs) * Focus on talent development and performance management * 1st escalation point internally and externally for issues * Relationship management with cross-functional counterparts (Sales, Channel, Operations) * Leadership and coaching of the Customer Success Management team (responsible for 7 FTEs) * Focus on talent development and performance management * 1st escalation point internally and externally for issues * Relationship management with cross-functional counterparts (Sales, Channel, Operations)



API Group

• United Kingdom
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Lead Customer Service and Project Coordinator

  • Aug 2017 - Dec 2018

  * Assistance in the reorganization and closure of two businesses in Germany and the Netherlands * Transfer and implementation of customer service activities within the new companies * Setting up and leading new customer service department for DACH region (B2B, 4 FTEs) * Focus on improving work procedures; resulted in an increased order entry and effective forecasting * Coordinate project schedules, resources, and information * Assistance in the reorganization and closure of two businesses in Germany and the Netherlands * Transfer and implementation of customer service activities within the new companies * Setting up and leading new customer service department for DACH region (B2B, 4 FTEs) * Focus on improving work procedures; resulted in an increased order entry and effective forecasting * Coordinate project schedules, resources, and information



Undutchables Recruitment Agency

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment consultant

  • Feb 2016 - Apr 2017

  * Assist and advise customers (B2B) in hiring needs and HRM * Screen and interview potential candidates * Coaching candidates during application process * Attending job fairs * Assist and advise customers (B2B) in hiring needs and HRM * Screen and interview potential candidates * Coaching candidates during application process * Attending job fairs



Moneyou voor adviseurs

• Netherlands
• Banking
• 1 - 100 Employee

• Senior Backoffice Employee

  • Feb 2013 - Feb 2016

  * Supervision of back office and customer service departments Germany and Austria (B2C, responsible for 10-20 FTEs) * Responsible for the successful creation and implementation of customer services department (hired and trained 10 FTEs)* Realization of professional training courses* Coordination of all customer IT and tax issues

• Backoffice Employee

  • Sep 2011 - Feb 2013

  * Identifying technical issues and investigating tax issues * Complaint Management* Assistance in various projects; building knowledge databases (Online Customer Service and Customer Excellence), testing new software and interfaces, improving work procedures