Experience

CIPFA

• Accounting
• 100 - 200 Employee

• Learning and Development Coordinator

  • Jun 2021 - Present

  Working on the HR Team supporting the Learning & Development offering across CIPFA. This has included; Introducing Equality, Diversity training for all CIPFA employees Sourcing a provider to deliver Mental Health First Aid Training for several employees and supporting this group Creating and delivering several modules for Supervisors and New Managers Working with Senior HR Business Partner to provide a Management Development Programme to support this group of employees Providing solutions to personal development objective requests across the organisation as well as supporting other initiatives such as the new intranet content and induction review for new starters. Show less

• Learning Coordinator

  • Apr 2017 - Jun 2021

  Part of the Education and Learning team who support the Professional Qualification courses, including course set up and enrolment and provide ongoing student support. Manage and support the administration of the Association of Accounting Technicians programme(AAT) across CIPFA. Part of the Education and Learning team who support the Professional Qualification courses, including course set up and enrolment and provide ongoing student support. Manage and support the administration of the Association of Accounting Technicians programme(AAT) across CIPFA.



Residential Management Group Limited (RMG)

• Training and Development Officer

  • May 2015 - Jan 2017

  Providing Training and Development to Customer Service Centre and other business areas including new starter Induction. This involved design and delivering as well as evaluation of training and working on projects to support the business. Providing Training and Development to Customer Service Centre and other business areas including new starter Induction. This involved design and delivering as well as evaluation of training and working on projects to support the business.



Police Mutual

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Training and Development Specialist

  • Mar 2013 - Oct 2014

  • Responsible for supporting General Insurance Operations with training and development including Induction, refresher training, soft skills and coaching. • Part of the HR team so provided training support across the group • Responsible for supporting General Insurance Operations with training and development including Induction, refresher training, soft skills and coaching. • Part of the HR team so provided training support across the group



TalkTalk Group

• Telecommunications
• 1 - 100 Employee

• Training Designer

  • Aug 2012 - Nov 2012

  • Responsible for creating varied learning solutions including e learning for global users within the Customer Loyalty and other business areas. • Responsible for creating varied learning solutions including e learning for global users within the Customer Loyalty and other business areas.



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Services Specialist (L&D)

  • Oct 2011 - May 2012

  Worked across UU to improve Customer Service through varied learning solutions at Whitehaven and Warrington contact centres and across the organisation. This involved working with Managers to identify needs and provide solutions to improve results. Worked with several external training providers to create learning programmes for organisation. Worked across UU to improve Customer Service through varied learning solutions at Whitehaven and Warrington contact centres and across the organisation. This involved working with Managers to identify needs and provide solutions to improve results. Worked with several external training providers to create learning programmes for organisation.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Training Consultant

  • Sep 1996 - Apr 2011

  Overview • Held various roles within the Insurance training team, working with many internal and external stakeholders across multiple sites • Responsible for design and delivery of all insurance new hire and refresher training, ensuring staff were appropriately skilled to provide superior customer service and were FCA compliant. Created e-learning refresher courses with colleagues in the US to ensure continued compliance which were rolled out across the organisation. Overview • Held various roles within the Insurance training team, working with many internal and external stakeholders across multiple sites • Responsible for design and delivery of all insurance new hire and refresher training, ensuring staff were appropriately skilled to provide superior customer service and were FCA compliant. Created e-learning refresher courses with colleagues in the US to ensure continued compliance which were rolled out across the organisation.