Veterinary Hospital Director

• Dec 2021 - Present

Executive Director

• Sep 2010 - Dec 2021

Leads this community of 237 rentable units on a 10-acre campus, with 200+ residents with independent living, assisted living, and memory care. • Leads all operations, staff, residents, prospects, community organizations, government agencies, and the public. •Supervises, directs, and motivates 9 direct reports and 80+ indirect reports. Provides leadership for staff and residents to include proactively solving problems and resolving issues. •Maintains high degree of resident satisfaction and retention through consistent delivery of high-quality services. • Forecasts, develops, and manages up to $18M annual operating and capital budgets. • Hires, trains, disciplines, and terminates staff in accordance with company policies. Ensures consistency in the selection and retention of all quality personnel. • Ensures buildings, grounds, and property are up to company standards through the oversight of preventative maintenance systems, programs, and frequent inspections to meet the company’s standards of excellence • Directs repairs, construction, contractors, vendors, and community improvement projects. • Oversaw and collaborated a $6M extensive building renovation project (2+ year project). • Maintains current departmental policies, procedures, and licenses to meet Federal, State, and local requirements. • Completed competitive analysis for market rates and wages. • Develops and maintains a positive image with community via active social and civic involvement of the local community (carnivals, festivals, fundraisers, casino nights, etc.). o Represents the company to governmental agencies, professional organizations, community groups, and other appropriate public agencies/groups. • Directs all sales and marketing efforts/teams to include (CRM, outreach, digital marketing, print, direct mail, etc.). o Increased occupancy by 12% in 2021 YTD, exceeding budget. Increased revenue by 15%. Show less

Executive Director

• Sep 2006 - Aug 2010

Led this community of 65+ residents in 60 rentable units for memory care which was the largest senior living care provider in the US at the time. Executive Director • Overview: Responsible for all operations, staff, residents, prospects, community organizations, government agencies, and the public. • Leadership: Supervised, directed, and motivated ~6 direct reports and 55+ indirect reports. • Resident Satisfaction: Maintained high degree of resident satisfaction and retention. • Budget Management: Forecasted, developed, and managed an $8M annual operating budget as well as a capital budget. • Talent Acquisition: Ensured ensuring consistency in the selection and retention of quality personnel. • Safety Standards: Ensured grounds and inspections met company standards of excellence; has had lawsuits in 4 years. • Project Management: Manages repairs, construction, contractors, vendors, and community improvement projects. • Policies & Procedures: Maintains current departmental policies, procedures, and licenses per company, Federal, State, and local requirements. • Community Representation/Sales & Marketing Events: Developed and maintained a positive image with community via active social and civic involvement of the local community averaging 1 a quarter. • Sales & Marketing: Leads all sales and marketing efforts/teams. • Admission: Oversaw resident admission process to assure completion per policies and procedures. • Healthcare Management: Oversaw the healthcare management of all residents per company policy and state regulations. Show less