Experience

City & the Sea

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Travel Supervisor

  • Jan 2020 - Present

  * Arrange trips all over the world from A-Z, including all details: transfers from/to Airport, meet & assist at the Airport, ticket booking, hotel reservation, sightseeing, restaurant booking, visa and much more. * Ensure reservations have been confirmed accurately, at the lowest possible cost. * Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. * Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary. * Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner. * Provide assistance with the booking tools and troubleshoot issues. * Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources. * Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules. * Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines. Apply administrative fees when required and place unused tickets in the applicable queue. Review reports to ensure all travelers have active tickets. * Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions. Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler. Apply detailed documentation to all bookings and reservations. Update the corresponding logs to reflect any additional expenses or savings. * Research and resolve issues as necessary. Perform other job related functions as assigned and back-up other Travel Operations teams. Show less



Travel Choice Egypt

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Travel Supervisor

  • Mar 2019 - Dec 2019



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Supervisor

  • Jun 2012 - Jul 2014

• Senior Travel Consultant

  • Apr 2008 - Jun 2012



Excel Travel Egypt

• Egypt
• Travel Arrangements
• 100 - 200 Employee

• Senior Travel couselor

  • Jun 2005 - Mar 2008