Provider Relations Specialist

• Jul 2022 - Present

Provider Relations Specialist

• Sep 2021 - Jul 2022

Site Administrator & Site Recruiter

• Oct 2018 - Aug 2021

• Filled contract, temporary and direct hire positions.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Prepare accounts payable invoices and accounts receivable per client requirements. Prepare documents for audits for six sites.• Negotiate with customer and procurement on consumables to ensure cost savings and quality outcome.• Act as facility maintenance planner and implementation specialist/software admin for maintenance plans.• Prepare reports and data for KPI’s and various customer facing documents.• Use Navision 17, Salesforce, Coupa, Ariba/SAP, Excel ADP eTime and ADP Recruiting Manager.

Assistant General Manager

• Oct 2017 - Oct 2018

• Managed 30 team members across multiple departments.• Recruited, trained and developed team members to become high performing staff who exceeds regional membership sales goals.• Managed consistent accountability for over 30 direct reports by training, coaching and ensuring adherence to employer values and sales goals. Evaluated staff, identified and targeted opportunities for improvement.• Created and maintained welcoming atmosphere for members, prospective members and guests by ensuring staff followed superior customer service guidelines.• Resolved employee issues. Manage disciplinary/termination activities in accordance with company policy.• Handled Member requests, issues and questions are handled efficiently.• Managed marketing efforts by ensuring that staff is aware and trained on all marketing promotions.• Authorized expenditures, refunds and make bank deposits.• Tracked club statistics and prepare reports (weekly, monthly, annually).• Built loyal membership groups and long-term business relationships with local schools and organizations.

Independent Insurance Agent

• Mar 2017 - Oct 2017

• Manage preset leads, secure initial meeting to discuss company's services.• Provide clients with best possible products, then explain how the services and products work for their current and future financial needs.• Collaborate with managers and underwriting to provide correct documentation from all insurance applications.• Performed initial client assessment and analysis for research and potential profit margins with supervisors.• Verified data integrity and accuracy.• Entered confidential details such as payments, account information and call logs into the computer system.

Provider Relations Team Lead/ Customer Solutions Supervisor

• Jan 2011 - Mar 2017

• Process and analyzed internal data across departments to identify opportunities for process improvement and error reduction.• Addressed client and customer noncompliance while providing alternatives for best practices to prevent non-compliance. Analyze, trend and dispute client & customer outstanding account receivable/payable.• Negotiated non-network contracts and thoroughly reviewed terms & conditions including, bill rates, fee schedule discounts and customer expectations.• Performed account reconciliations & resolved anomalies. Oversaw financial operations, procuring invoices, confirming payments, and preparing deposits.• Assisted with multi-organization dissemination during acquisitions. Streamlined transitional training manuals, orientation, and customer & vendor/implementation for multiple departments.• Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.• Designed, developed, and tested embedded software applications within Salesforce for the work comp servicing industry.• Obtained documents, clearances, certificates, and approvals from local, state and federal agencies for therapy provider credentialing.• Developed new process for employee evaluation, resulted in marked performance improvements.• Established standards for selection, promotion, and termination of staff.