Communications Specialist

• Mar 2019 - Present

Operations & Marketing Coordinator - Enterprise Europe Network

• Oct 2015 - Mar 2019

Senior Project Manager - Strategic Partnerships

• May 2012 - Aug 2014

Associate Director

• Oct 2011 - Apr 2012

Key Responsibilities:Management of the Online Operations team in a small but very busy operations department where my responsibilities included:• Costing, ascertaining feasibility and devising time scales for new projects• Liaising with suppliers to ensure the most competitive costs and time scales within the scope of the project• Schedule management, including booking in new projects with internal teams (Scripting, Data Processing and Coding teams)• Liaising with the other Associate Directors to ensure that bottlenecks are kept to a minimum and prioritising projects when they did occur• Delegation of new projects to most appropriate team member based on project and client requirements • Capacity management of the team, including addressing over or under utilisation within the team• All HR aspects of team management, including recruitment, training, mentoring, performance evaluation• Assuming lead project manager for the higher profile clients and for the largest / most complex projects, for both healthcare and consumer • Ensuring the team met the quality standards for the company’s ISO accreditation

Senior Project Manager

• Apr 2007 - Oct 2011

Key Responsibilities:The management of a high number of projects in a fast paced and time pressured environment where my responsibilities included:• Supporting with the preparation of pitch presentations and attending pitches• Development of new client relationships to drive new business opportunities• Maintaining existing client relationships to high level of satisfaction• Account management and key client contact for 4 key accounts, including:o Supporting the Account Director with costings and proposals o Liaising with clients on all aspects of the projecto Heading-up large / more complex projects with support from junior team memberso Delegation of smaller / less complex projects to team members while maintaining accountability and ensuring the highest standards were maintainedo Reviewing, advising and editing questionnaires to make them online friendlyo Briefing various departments / suppliers to the scope and timings of projects to ensure deadlines were kept and all deliverables were to the highest standardo Giving the final sign off of: survey links, data, coding, tables and any other deliverables for the cliento Reviewing a project’s success through a range of metrics including, budget, timings, sample performance and client satisfaction scoreso Maintaining a client satisfaction score of 8 or above for all projects on key accounts• Supporting the team head with recruitment, reviewing of CVs and the interviewing process• Training and development of new starters within Client Operations, including feedback on performance to their line manager• Representing MarCorp in feedback / development meetings between Client Operations and Research Technology

Research Executive

• Sep 2005 - Mar 2007

Junior Research Executive

• Aug 2004 - Aug 2005

Communications and Government Affairs Assistant

• Aug 2002 - Aug 2003