Experience

Member Access Processing

• United States
• Financial Services
• 1 - 100 Employee

• Implementation Specialist

  • Jan 2020 - Present



Jack Henry

• United States
• Financial Services
• 700 & Above Employee

• Project/Install Coordinator

  • Feb 2018 - Jan 2020

  • Analyzes clients’ existing applications, products, and processes and consults with clients to match existing products with JHA’s products • Oversees the project lifecycle for clients and provides support for clients • Communicates clients’ concerns, needs, and issues with other JHA teams to ensure proper and prompt resolution • Prepares clients for installation and other projects; provides training and support throughout the project • Prepares training materials and documents for customers and internal users Show less

• Fraud Strategy Analyst

  • Sep 2016 - Feb 2018

  • Maintained the fraud detection/prevention database for 900 clients all over the US Work closely with managers, team leads, and vendors on various projects • Maintain and improve the team’s internal documentation including instructional materials, training documents, forms, workflow, and processes • In charge of training all employees in the Fraud Department including onboarding both onsite and virtually• Create a cohesive and effective work environment by collaborating with both supervisors and employees, coaching various teams, and providing feedback to employees on customer service skills and fraud analysis• Coordinate with corporate trainers and department managers in assessing current processes and finding ways of improvement Show less

• Senior Fraud Prevention Analyst

  • Aug 2012 - Aug 2016

  • Monitored hundreds of credit card activity and identified fraud trends for over 900 financial institutions • Advised financial institutions of fraud trends and appropriate actions to prevent and minimize fraud losses • Coordinated with supervisors regarding schedule management and employee engagement• Managed multiple projects revolving system migration and communicated with management and other departments to improve business process development • Created presentation materials and provide training to new and current staff • Personally trained about 80 employees across various state branches both in person and virtually Show less



HumanPoint

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant

  • Jan 2019 - Jul 2019



Battelle

• United States
• Research Services
• 700 & Above Employee

• Telephone Interviewer

  • Nov 2011 - Apr 2013

  -Conducted phone interviews with potential and current participants of research studies such as studies from the University of Washington, Transportation Research Board, etc. -Created and maintained computer records using ELVISS -Conducted phone interviews with potential and current participants of research studies such as studies from the University of Washington, Transportation Research Board, etc. -Created and maintained computer records using ELVISS



City of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Paralegal Intern

  • Nov 2011 - Jun 2012

  • Created and maintained case records in DAMION • Conducted phone interviews with victims and witnesses of misdemeanor cases • Assisted Paralegals and Prosecutors in preparing case notes and sentencing recommendations for trial • Gathered evidence, including photos, videos, and reports from City departments such as Seattle Police Department and Seattle Fire Department • Created and maintained case records in DAMION • Conducted phone interviews with victims and witnesses of misdemeanor cases • Assisted Paralegals and Prosecutors in preparing case notes and sentencing recommendations for trial • Gathered evidence, including photos, videos, and reports from City departments such as Seattle Police Department and Seattle Fire Department