Head of People Experience Design

• Jan 2023 - Present

BARB is a 400+ person, Series C gaming studio building a new, multi-world game experience that will redefine how players connect with each other and the digital world around them. Our People Experience Design team (trademark pending 😜), build, create, and deliver all the brilliant initiatives, workshops, and processes that make working at BARB the best place to work. My job is to enable our People Experience Design (aka project) team to design and deliver change at scale. BARB is a 400+ person, Series C gaming studio building a new, multi-world game experience that will redefine how players connect with each other and the digital world around them. Our People Experience Design team (trademark pending 😜), build, create, and deliver all the brilliant initiatives, workshops, and processes that make working at BARB the best place to work. My job is to enable our People Experience Design (aka project) team to design and deliver change at scale.

Co-Founder + Executive Advisor

• Jan 2023 - Present

Co-Founder + Leader

• Sep 2019 - Jan 2023

We are a non-profit, London-centric community of progressive People People who work in fast-paced, growing environments. By sharing & learning, we supercharge the impact we have in our roles to improve the employee experience. We exist to revolutionise the People experience — We want more people to have a safe, enabling & fulfilling experience at work.💡 Key highlights• We're 800+ with 50% weekly active and 50% weekly publicly engaged members • We host round-tables roughly 1x/month• We're all about that peer learning Show less

People Experience Design Lead

• Aug 2021 - Jan 2023

Learnerbly is the ultimate performance learning marketplace. Maximise engagement, minimise the hassle. Offer employees personal learning budgets to empower them to choose how and what to learn. We're 80+ and raised a $10m series A in Q4 2021. 🚀 My role I'm a Product Manager, except my product is the Employee Experience. And the users? Our employees. Together with the People Experience Design team, we create & implement the work that drives a high-performance culture for Learnerbly and its employees to grow & thrive. It's all open-sourced in the first thumbnail below, from Notion pages to Leadership pitches & Manager training decks. 💡 Key highlights • Designing + launching 'Enabling Performance' work · 100% Q1 & Q2 engagement · 12% avg improvement QoQ, 37% in 12mos • Evolving company values for performance · 100% employee participation · 100% adoption as part of our Performance work 🍝 Giving Back on the side • Leading the People Stories community, since 2019 • People Experience speaker + writer, since 2019 • Mentoring, since 2019 Show less

People Lead

• May 2021 - Jul 2021

MoonPay was then 100+ people and about to close $555m Series A 💡 Key highlights • Global, distributed People compliance in 4 weeks • Leading the People function • Partnering with senior leaders to drive performance • Upskilling every employee into a crypto expert, from 2 → 4/5 • Resigned to find a role better aligned with my ambitions for the Employee Experience MoonPay was then 100+ people and about to close $555m Series A 💡 Key highlights • Global, distributed People compliance in 4 weeks • Leading the People function • Partnering with senior leaders to drive performance • Upskilling every employee into a crypto expert, from 2 → 4/5 • Resigned to find a role better aligned with my ambitions for the Employee Experience

People Operations Manager

• Oct 2019 - Apr 2021

I was the first, one-woman People and Talent department.Learnerbly was then 15-50+ and a VC backed seed start-up.💡 Key Highlights• Enabling Learnerbly to grow from 15 to 50 in 12months, inc. through COVID · eNPS 85 in April 2020• HRZone Culture Pioneer Award Winner🧱 In more words, I was building and driving the Employee Experience foundations from scratch.• EVP · About us page · online presence · open-sourced employee guide• Talent Acquisition · select + implement ATS · co-design process + upskill managers · 100% probation passed • Onboarding · select + implement HRIS · co-design process + upskill managers · 9.8/10 new joiners feedback · 94% new joiner retention first 12 months• Growth · co-design + drive our learning culture · select + implement performance tool · mentoring · coaching · training • COVID · transitioning to remote · internal communications · mental health initiatives · health and safety• Getting + maintaining the company DPA 2018-compliant · turning everyone into a champion with engaging training + Offboarding, engagement, analytics, and more.🍝 Giving Back on the side• Creating and leading the People Stories community, since 2019• Panelist on People strategy topics, since 2019• Tutoring in the Future Startup Now program, funded by the Mayor of London and organised by Hustle Crew and A New Direction, 2020 + 2021• Mentoring, since 2019 Show less

Office & Operations Manager

• Mar 2018 - Oct 2019

Learnerbly was then a 10-people VC-backed start-up.People Operations• Design, build and drive the Onboarding Experience · 7.9/10 in 2018 · 9.5/10 in 2019• Office management and employee engagement · designing + launching the Bounty Challenge, an eccentric but super engaging gamified initiative focussed on learning and wellbeing• Design, build and drive our internal learning and development offering · hyperlink below• Design, build and update our public employee guide · hyperlink belowData Protection Manager• Preparing the company for the Data Protection Act 2018 requirements · Data processing mapping · T&Cs updates · Privacy Policy update · Breach procedure · Contract revisions · Security questionnaires · Due diligence · All comms & training Show less

Operations Manager

• Nov 2017 - Mar 2018

The team grew from 4 to up to 10 people across Ops, Marketing and pop-ups shops staff. I collaborated most with the Marketing Manager and co-Founders whom we reported into.People Manager• Recruiting, onboarding and training new staff (to manage our pop-ups)• Training and mentoring interns (to support with social media and private events)• Human HR system (managing time off requests, pop-up schedules and rotations) Operations Manager• Organising moves across 5 pop-ups and sourcing new locations• Overseeing shops operations (from stock to training and rotas)• Organising private events and client relations• Pre-selecting designers, building and negociating partnerships with designers, Fashion buying • Writing financial reports and tracking budgets Show less

Operations Associate

• Oct 2016 - Nov 2017

For context at that stage the company was only 4 people big, and retrospectively an Ops-related Associate title might have better represented my responsibilities. I'll let you read the details below and see for yourself!• Participating in the hiring and onboarding process (screening, interviewing and training interns)• Organising and managing photoshoots, pop-up shops and private events• Managing analytics and stock on our back-end system, Shopify • Client relations (both virtual and in-store guidance at the pop-up shops and private events)• Bookkeeping Show less

Translator

• Aug 2016 - Aug 2017

• Managing projects across the visual arts and performance industries • Researching, translating, proofreading and detailed quality checks • Creating glossaries and translation memories, bookkeeping • Managing projects across the visual arts and performance industries • Researching, translating, proofreading and detailed quality checks • Creating glossaries and translation memories, bookkeeping

Events and Communications Manager

• Nov 2014 - Sep 2015

Collaborating with the co-Founder, we built the cultural hub of the absurd. • Organising events (Contemporary multimedia performances including complete site transformation, readings, screenings, live DJ, theme menu. Exhibition launch from Toulouse-NY artist Nathalie de Zahn. Three-day beach festival with live DJ and film screenings - we collected and exhibited all the trash left behind by customers throughout the event. Collaborating with local artists to host dance nights, live bands and film shootings.) • Creating and implementing a marketing campaign (Our fake street magic and questionable use of the megaphone in the public space led to grow from 0 customers to our most profitable nights with absolute full-house) • Creating visual and written content across multiple channels (Very punny menu and social media channels) • Setting up and managing lunchtime services (from nothing to collaborating with local farmers to serve a small menu of home made local dishes) • Managing some evening services (I can make cocktails. I mean, I could.) Show less

Customer Service Adviser - Information and Tourism Desk

• Jul 2014 - Sep 2014

Communicating general information about the SNCF services at the Mulhouse information desk. • Customer Service • Accompanying children, teenagers and people with a disability • I also drove a train to park it, that was nice (under supervision, fear not!) Communicating general information about the SNCF services at the Mulhouse information desk. • Customer Service • Accompanying children, teenagers and people with a disability • I also drove a train to park it, that was nice (under supervision, fear not!)