Experience

Cignpost Diagnostics

• Deputy Manager



Cignpost Diagnostics

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Covid Swabbing Supervisor

  • Dec 2020 - Jul 2021

  - Manage a team of qualified Covid-19 swabbers performing PCR and Lateral Flow Tests - Lead and train new staff to ensure all work ethics are being met - Assist customers, focusing on their needs, finding solution and resolving conflicts - Ensure the team are offering exceptional customer service - Manage a team of qualified Covid-19 swabbers performing PCR and Lateral Flow Tests - Lead and train new staff to ensure all work ethics are being met - Assist customers, focusing on their needs, finding solution and resolving conflicts - Ensure the team are offering exceptional customer service



ABM UK

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Supervisor

  • Feb 2018 - Aug 2020

  - Motivate, supervise and manage staff ensuring effective appraisals and assessments are applied to achieve optimum staff performance. - Responsible for rostering of staff and managing absences - Deliver safety briefings before the start of each shift - Attend monthly meetings with client airlines in the absence of the terminal manager - Provide weekly reports covering all operations aspects - Maintain staff discipline and conformance with company and regulatory requirements - Establish and maintain good relationship and lines of communication with client airlines, UK BorderForce and other regulatory bodies. Show less

• Line Trainer

  • Jun 2015 - Mar 2020

  - Lead classroom training to all new employees, and refresher training for current staff- Coach and lead individuals through practical training - Ensure the skills matrix is updated weekly

• Team Leader

  • Dec 2015 - Feb 2016

  - Assist in resolving passenger queries and complaints- Record positive and negative feedback

• Passenger Ambassador

  • Dec 2014 - Dec 2015

  - Assist passengers with security on departure and passport control on arrival - Assist passengers accessing connecting flights