Experience

SPINEART

• Switzerland
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer service representative

  • Sep 2021 - Present



COMPRESSPORT

• Switzerland
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service senior

  • Nov 2019 - Nov 2020

  Providing best customer service experience to EMEA, Asia and USA distributors Managing POD, ROD and specific customs orders Liaising with Czech Republic Warehouse to set ship Windows and priorities with shipments Track shipments for distributors and sales agents Answering product and service questions : suggesting other products and services Warranty management Providing best customer service experience to EMEA, Asia and USA distributors Managing POD, ROD and specific customs orders Liaising with Czech Republic Warehouse to set ship Windows and priorities with shipments Track shipments for distributors and sales agents Answering product and service questions : suggesting other products and services Warranty management



EMS - Electro Medical Systems

• Switzerland
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Customer service and Export coordinator

  • Jan 2009 - Jun 2019

  - Responsible for key account distributors in Germany, Austria, Switzerland and South Korea. (Also USA, Italy, Africa, Australia, South East Asia.) - Managing Customer orders from tender to cash collection. - Main contact and support to all customer’s requests - Transport organization by road, airfreight and sea freight through E-Trans and express courier shipment. - Management and control of the entire export documentation in compliance with regulations and customer’s requirements. Invoice, packing list, transport order, export declaration (E-dec) through E-trans as authorized exporter and EUR1 - Daily connection with the chamber of commerce for issuance of certificates of origin, ATA Carnet and legalization of commercial documents - Management of Documentary credits and Cash against Document payment - Follow up of cash collection and payment reminders - Commission calculation - Follow up of customer’s and agent quality complains including product returns - Coordination between various departments (sales agents, sales, marketing, quality, logistics, purchasing, production, after sales service, research and development). - Material shiments for events and congresses, demo units shipments to sales representative - Credit operations for RMA process - Customer database maintenance Show less



Hach-Lange Sàrl

• Business Supplies & Equipment
• 1 - 100 Employee

• Sales administrator

  • Jul 2008 - Dec 2008



Remis GmbH

• Région de Cologne, Allemagne

• Export coordinator / security action coordinator

  • May 2007 - Apr 2008



Installux Group

• France
• Building Materials
• 1 - 100 Employee

• Export coordinator

  • Nov 2005 - Dec 2006