Experience

EMBELIA

• France
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2021 - Present

  Within the framework of the creation of the Sales Administration Department in the Northern France and Export areas: -Managed a team of 5 people: defined and evaluated the annual objectives, recruited and trained new employees; -Supervised the order backlog; -Accompanied the team in handling price increases; -Reduced by 40% the number of credit notes issued due to individual mistakes; -Harmonized the order processing processes among the team; wrote the process for orders of decorated products Show less



Amplitude Technologies

• Lisses, Paris area

• Export Sales Administration Manager

  • Feb 2017 - Mar 2021

  -Managed 2 sales administrators: developed their skills and versatility. -Processed orders for large projects (customized lasers for scientific research): contract analysis, bank guarantees, documentary credits, export license, shipment, installation. -Implemented the ERP in the sales administration department, trained users. -Improved processes and tools, developed best practices. -Increased coordination with internal departments and other subsidiaries. -Reported and analysed monthly bookings and sales. Show less



LASERICAL

• Paris Area, France

• Sales Administration and Logistics Manager

  • Feb 2011 - Oct 2015

  Managed and supervised sales order processing, including supplies, transportation, invoicing and after-sales Designed templates of sales documents and wrote the sales and logistics processes in the quality manual CRM Key user Implemented sales reporting and performance indicators, increased customers' satisfaction Managed, recruited and trained interns Managed and supervised sales order processing, including supplies, transportation, invoicing and after-sales Designed templates of sales documents and wrote the sales and logistics processes in the quality manual CRM Key user Implemented sales reporting and performance indicators, increased customers' satisfaction Managed, recruited and trained interns



GROUPE GM

• France
• Hospitality
• 1 - 100 Employee

• International Purchaser

  • 2006 - 2009

  Designed and harmonized new lines of personalized products for luxurious hotels and hotel chains Sourced suppliers, negociated and followed up orders, settled claims Handled key accounts, 3,5 million € and 300 references Analyzed forecasts, optimized stock levels and planning of deliveries Managed imports from Europe and Asia Liaised with warehouse, checked stock inventories Designed and harmonized new lines of personalized products for luxurious hotels and hotel chains Sourced suppliers, negociated and followed up orders, settled claims Handled key accounts, 3,5 million € and 300 references Analyzed forecasts, optimized stock levels and planning of deliveries Managed imports from Europe and Asia Liaised with warehouse, checked stock inventories



CAESARS DIFFUSION - Communication par l'Objet

• France
• Advertising Services
• 1 - 100 Employee

• Sales Administrator

  • 2005 - 2005

  Drove expeditions by sea, air and multimodal transportation: picking up, main transport, customs clearance, delivery to the customer Minimized costs and delivery time, controlled compliance with import regulations Handled contracts with forwarding agents Set up lists of customers' logistics specifications Drove expeditions by sea, air and multimodal transportation: picking up, main transport, customs clearance, delivery to the customer Minimized costs and delivery time, controlled compliance with import regulations Handled contracts with forwarding agents Set up lists of customers' logistics specifications



CTM Debrie

• France
• Movies, Videos, and Sound

• Export Sales Administrator

  • 2004 - 2004

  Processed export orders, gathered full set of departure documents, handled invoicing and payment recovery In charge of documentary credits Organized transportation and insurance for exports and exhibitions Coordinated relations with sales, accounting and production departments and with external partners (bank, Chamber of Commerce, insurance company, carriers) Processed export orders, gathered full set of departure documents, handled invoicing and payment recovery In charge of documentary credits Organized transportation and insurance for exports and exhibitions Coordinated relations with sales, accounting and production departments and with external partners (bank, Chamber of Commerce, insurance company, carriers)



LEVALLOIS SANTE BEAUTE

• Levallois, France

• Assistant Manager

  • 1997 - 2001

  Managed the sales force (3 pers) Increased turn over by 60% over 4 years Launched promotional operations and supervised advertising Implemented the computerized inventory process Managed the sales force (3 pers) Increased turn over by 60% over 4 years Launched promotional operations and supervised advertising Implemented the computerized inventory process